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Manager Program Support

Job ID: 4242
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Small Business Mentor Program
Date Posted: May 28, 2024



This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.



Manager, Program Support


Construction & Development


Delivery/Small Business Mentoring Program


Senior Manager, Program Support


2 Broadway


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)




$90,908 to $119,317


Open Until Filled




The Manager of Program Support will assist in managing MTA Construction and Development's efforts to implement various support functions for an MTA Capital Program and Business Operations component. Responsible for helping with timely decision-making, identifying issues, and enabling efficient, high-quality work products for support functions. Manages and develops unit staff.


Assist in managing the implementation of administrative functions, including but not limited to some of the following areas:  capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, and/or equipment/supplies management.

Support coordination with related parties throughout C&D.

Manage and support improvements in developing, analyzing, reporting, and maintaining data and related systems supporting project management, business unit, or departmental operations.

Identify issues, provide recommendations, and support resolution in coordination with senior management.

May assist in managing and completing budget activities and requests for capital projects in a business unit or supporting departmental or business unit operations. 

Manage and prepare data analysis, reporting, and presentations.

May support data and document management activities for project management systems within a business unit or integrated project.

May assist in activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services. Maintain related reports and data.

May assist in researching and providing input to solutions for issues related to contracts and procurement requests for operations or capital program/project-related issues.


Education and Experience


Bachelor's degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.


Must have a minimum of six (6) years of related experience.


A Master's degree is preferred in one of the disciplines listed above, or a related field may substitute for two years of the required experience. 




Experience in highly analytical roles performing budgeting, reporting, project controls, or other relevant analytical experience preferred.

Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.

Excellent organization, communication, and interpersonal skills.

Ability to work collaboratively with an aptitude for managing detailed analytical work.

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Ability to work effectively with all levels of management and team members.

Excellent problem-solving, listening, and prioritization skills.

Ability to work in a high-profile, high-pressure environment effectively.

Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications.

1Proficiency in PeopleSoft, Power BI, and project management applications (such as Asite, PSR, and Visio) preferred.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).


Selection Criteria

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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