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Manager Strategic Initiatives

Job ID: 4320
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department:
Date Posted: Jan 2, 2024

Description

JOB TITLE:                    Manager, Open Data and Reporting

SALARY RANGE:       $88,230 - $122,800

HAY POINTS:                634

DEPT/DIV:                      Strategic Initiatives / MTA Data & Analytics

SUPERVISOR:              VP Strategic Initiatives

LOCATION:                   2 Broadway

HOURS OF WORK:    9:00 am - 5:30 pm (7 1/2 hours/day)

                                        

 

SUMMARY:

The Manager, Open Data and Reporting is the agency’s lead and primary point-of-contact for making datasets, reports, dashboards, and other data products available to users, both internal and external to the MTA. MTA Data & Analytics is continuously adding to and enhancing the already substantial inventory of content it manages to support the MTA’s delivery of high-quality service, efficient operations, and transparent management of public resources. The incumbent ensures all reports and other data products are well documented and accessible to all users. Internal users include the MTA Board and senior executives as well as colleagues in operating, support, and administrative departments who generate and use data in their work to make decisions, to track performance, and identify trends and opportunities. External users include developers building or maintaining web-based tools and oversight groups tracking performance. External users generally gain access to data through the MTA Open Data System, which the incumbent manages. In addition to maintaining current knowledge on sources of agency data, the incumbent stays aware of the creation of new data sources at the agency, new business and policy needs of all users, specific data content needs and requests from users, and developments in new and improved datasets. They also stay up to date on related developments at peer agencies in the City and State and new methods and styles in performance reporting and data access interfaces. They and their teamwork with the data engineers and data scientists of Data & Analytics to build the data product inventory. 

RESPONSIBILITIES:

·        Maintain the inventory of all MTA Data & Analytics reports, dashboards, and other data products to ensure they are up to date, accessible and fully documented, and continuously enhanced to meet the needs of users.

·        Manage MTA Data & Analytics reporting systems to support delivery of all performance tracking products to the MTA Board and executive staff.

·        Manage MTA Data & Analytics reporting systems to provide timely and consistent access to managers and other regular users who generate and use data in their work for decision-making tools, to track performance, and identify trends and opportunities in the agency’s operating, support, and administrative departments.

·        Manage the MTA Open Data System and the agency’s commitments to provide access to and continuously enhance the content and functionality of reports, dashboards, and other data products available to external users.

·        Maintain relationships and communications with the diverse array of all users to create a dynamic reporting operation that ensures user satisfaction with existing products, define and manage specific requests made for new data products, and track evolving business and policy needs of the agency and stakeholders.

·        Stay current on new and improved data sources and data products at the agency and create documentation and access interfaces as each new report, dashboard, or other data product is brought into the Data & Analytic inventory.

·        Track developments at peer agencies and in business performance tracking in general to identify new methods and styles of performance reporting, new interfaces for data access, and new data products.

·        Using knowledge of data inventory and business needs, work with the Data & Analytics data engineers and data scientists to define teamwork tasks and projects.

·        Carry out and coordinate ad hoc analyses as needed.

·        Maintain technical skills in programming and reporting tools and ensure the same for direct report employees.

·        Select, develop, and motivate the Open Data and Reporting team. Provide career development in the form of prompt and effective feedback, coaching, and counseling. Discipline/terminate employees when necessary.

·        Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

·        Train MTA data owners on best practices for managing and working with data, including data quality and ownership.

·        Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

·        Strong management, teambuilding, and communication skills.

·        Strong skills in the use of data exploration/data visualization tools, such as PowerBI and a strong understanding of KPI metrics and ability to create algorithms to calculate them.

·        Strong understanding of analytical methods (e.g., probability and statistics, algorithm design).

·        Familiarity with data processing and management support tools, including MS Office, advanced Excel analysis.

·        Knowledge of transit/ transportation systems, particularly the MTA subway, bus and railroad networks.

·        Ability to collaborate and provide support to all levels of MTA and stakeholders, both technical and non-technical.

·        Experience in documenting processes, as well as performing quality checks.

·        Ability to keep up with technical innovation and trends in reporting.

·        Ability to deconstruct difficult problems into smaller and simpler pieces. 

 EDUCATION AND EXPERIENCE:

REQUIRED 

·        Bachelor’s degree in in public administration or policy, business administration, transportation planning, computer science, or related field. An equivalent combination of education and experience may be considered in lieu of a degree. Master’s degree preferred.

·        A minimum of (1) year of experience in a supervisory role or a demonstrated leadership role.

·        A minimum of (5) years of experience working in a reporting, report development, data visualization and business intelligence tools, and data content management role.

·        A minimum of (3) years of experience working in an organization that uses coding to build and automate the creation of datasets, reports, and other data products with some direct experience in coding in Python, SQL, or similar.

 

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission")             

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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