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Senior Manager Program Support

Job ID: 4288
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Office of the President
Date Posted: Feb 26, 2024



This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.  



Senior Manager, Program Support 


Construction & Development 


Office of the President 


Vice President, Deputy Program Executive 


2 Broadway 


8:00 AM to 4:30 PM or as required (7.5HR/ DAY) 




$99,782 to $130,963 


Open Until Filled 



The MTA Construction and Development department seeks a Senior Manager Operations Program Support to independently organize, coordinate, and lead the Project Performance Team’s daily activities. The Project Performance Team is focused on improving capital project management by leveraging people, processes, and data.   

The candidate must be a strong communicator who can enhance collaboration and drive team goals. The candidate must be skilled in using technology and digital tools effectively. Additionally, the candidate is expected to be detail-orientated and possess a high degree of self-driven initiative and intrinsic motivation. 


This role will be responsible for managing both the daily operations of the office and taking on additional responsibilities related to promoting and leading effective collaboration among working groups, improving office processes, supporting staff through training, development, and project-related initiatives, and supporting data management efforts. These responsibilities require strong organizational, leadership, communication, and computer skills. 

The Senior Manager, Program Support, will manage MTA Construction and Development’s efforts to implement and oversee various support functions for a component of the MTA Capital Program and Business Operations.   


Responsible for making timely decisions, escalating issues, and enabling efficient and high-quality work products pertaining to support functions.  


Directs and develops managers and staff. 


Typical duties may include: 


Manage implementation of administrative functions, including but not limited to some of the following areas:  capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, and/or equipment/supplies management. Coordinate with related parties throughout C&D. 


Manage development, analysis, reporting, and maintenance of data and related systems supporting project management, business unit, or departmental operations. 


Identify issues, provide recommendations, and support resolution in coordination with senior management. 


May manage and complete budget activities and requests for capital projects within a business unit or supporting departmental or business unit operations.   


Manage and complete the preparation of data analysis, reporting, and presentations. 


May assist in managing and completing data and document management activities for project management systems within a business unit or integrated project. 


May support activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services.   


Maintain related reports and data. 


May manage and assist in researching and resolving issues related to contracts and procurement requests for operations or capital program/project-related issues. 


Education and Experience 


Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.   


Must have a minimum of seven (7) years of related experience. 


Must have a minimum of three (3) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.   




Experience in managing administrative functions supporting operations of a large organization preferred. 


Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred. 


Excellent organization, communication, and interpersonal skills.  


Ability to work collaboratively and an aptitude for managing detailed analytical work. 


Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.  


Ability to handle sensitive and confidential information with sound judgment and discretion. 


Ability to work effectively with all levels of management and team members.  


Excellent team-building, listening, problem-solving, and prioritization skills. 


Ability to work in a high-profile, high-pressure environment effectively.  


Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications. 


Proficiency in PeopleSoft, Power BI, and project management applications (such as Asite, PSR, and Visio) preferred. 


Other Information 

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 

Selection Criteria 

Based on evaluation of education, skills, experience, and interview. 


How to Apply 

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.  



Equal Employment Opportunity 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. 



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