Computer Associate I-III / Computer Specialist I-IV (Operations)

Job Information:

Job Title: Computer Associate I-III (Operations)/Computer Specialist I-IV (Operations) 

First Date of Posting: 10/30/2023

Last Date of Filing: 11/20/2023

Authority: TA/OA

Department: Subways

Division/Unit: Electronics Maintenance Division (Command Center Operations)

Reports to: Superintendent

Work Location: 130 Livingston Street, Brooklyn NY 11201

Hours of Work: Various

TA Applicants must be in a permannent civil service status in the titles of Computer Associate/Computer Specialist (Operations) or to be on an established list for said titles. If you are on an established list, you rlsit number must be reachacble to be considered for appointment. 

Compensation:

Computer Associate I (Operations) TA: $64,382- $81,575           New Hire Rate: $55,984

Computer Associate II (Operations) TA: $77,246- $100,082         New Hire Rate: $67,169

Computer Associate III (Operations) TA: $92,185- $122,506       New Hire Rate: $80,163

Computer Specialist I (Operations) TA: $105,378 - $$114,211      New Hire Rate: $82,997

Computer Specialist II (Operations) TA: $109,782 - $122,983       New Hire Rate: $86,465

Computer Specialist III (Operations) TA: $118,556- $133,749      New Hire Rate: $93,375

Computer Specialist IV (Operations) TA: $127,179 - $153,137     New Hire Rate: $100,168

Computer Associate I (Operations) OA: $62,256 - $78,880

Computer Associate II (Operations) OA: $74,696 - $96,774

Computer Associate III (Operations) OA: $89,141 - $118,463

Computer Specialist I (Operations) OA: $99,579- $107,924

Computer Specialist II (Operations) OA: $103,742- $116,216

Computer Specialist III (Operations) OA: $112,029- $126,386

Computer Specialist IV (Operations) OA: $120,179- $144,711

Responsibilities:

This highly technical position is responsible for planning and designing voice and data communications networks throughout all NYC Transit facilities, including the installation, upgrade, configuration management, monitoring, and maintenance of NYCT’s Communication systems and equipment: SNA, IP, SIP (Session Internet Protocol) LoS (Line of Sight), network management systems as well as Server-driven Virtual Machine (VM) systems. The selected candidate serves as the liaison with various support and material vendors, in-house maintenance groups and user departments; provides technical support and knowledge transfer and training (as required) to other NYCT staff; manages projects during design, reviewing procedures, drawings, contract specifications and implementation/turn-up of communication systems; provides critical maintenance of next generation and converging technologies such as VOIP and Cisco Call Managers.

Additional responsibilities include supporting the remote PBX telephone network, programming telephone users and applications in the PBX network, user accounts administration, setting up voice mail boxes, installing and updating PBX systems in the network, configuring Voice Over IP and Unified communications systems, integrating PBX systems into the Authority data network, programming ACD and IVR systems, integrating voice recording systems into the PBX, and other related PBX functions.

Education and Experience:

Computer Associate I-III (Operations)

1.   A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment; or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2.  A bachelor’s degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
3.  A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
4.  A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.

Computer Specialist I-IV (Operations)

1.  A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations plus a four-year high school diploma or its educational equivalent, and three years of satisfactory, full-time computer operations experience in a large-scale mainframe or multi-tiered computer environment, or three years of satisfactory data communications network experience in a mainframe or multi-tiered computer environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer operations or data communications network experience as described in "1" above, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
3. A bachelor’s degree from an accredited college and four years of satisfactory full-time computer operations or data communications network experience as described in "1" above, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
4.  Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and three years of satisfactory full-time computer operations or data communications network experience as described in "1" above, one year of which must have been in a project leader capacity or as a major contributor on a complex project.

Desired Skills:

• Strong knowledge of IP networking.
•  Advanced PBX programming.
•  Call Center management experience (preferably in an Avaya or Cisco Call Manager environment).
•  Strong working knowledge of Avaya Aura CM 6.x or higher, Aura Messaging, Call Management System (CMS) 16.x or higher, NICE or Verint recording systems, IP Office 9.x or higher, SAL, NECTAR, Ribbon (C20 Platform) and VPFM is preferred.
•  Experience managing and/or installing PBX, Unified Communications, and Call Center systems, particularly Voice Over IP systems, may be substituted for computer systems development, programming, and data base administration.
•  Good written, verbal, and interpersonal skills.

Selection Method:

Based on evaluation of education, skills, experience, and interview.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.