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Assistant Director Receiving and Refuse Ops

Job ID: 4309
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: GCT Admin - MofW
Date Posted: Oct 30, 2023





Assistant Director – Receiving & Refuse Operations


M of W- GCT Maintenance


420 Lexington Avenue




$89,892.00- $117,983.25


Open till Filled


Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.



MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.

Position Objective

This position will supervise the operation of the DePew Place Loading Dock, SE1 & SE2 Freight Elevators, Track 14 Trash Facility, and the new Unified Trash Facility (track 115). These locations are vital for all deliveries and trash removal, manage BN yard Trash Facility for trash removal by the 3rd party vendor(s), coordinate exterminating services throughout Grand Central Terminal (GCT), and manage the 24/7 trouble desk located at track 115 in GCT.



  • Supervise the safe, secure and efficient handling of deliveries for both Metro-North and the Terminal’s tenants by designing, creating, and implementing the use of electronic logbook which will document all loading dock activities. Responsible for coordinating with GCT Retail Managing Agent and the handling of receiving documentation associated with both Metro North and tenant deliveries. Ensure that valuable and/or perishable goods are delivered safely and quickly to the tenants. In cooperation with Metro North’s Safety Department, supervise the handling of any hazardous materials that use the Loading Dock. Ensure that procedures used are in accordance with all Company, City, State and Federal regulations, rules and guidelines. Ensure that the Loading Dock and elevators are properly staffed with qualified personnel whenever the loading dock is in operation and is well maintained and is regularly cleaned to an acceptable standard.
  • Supervise the trash handling operation for both Metro-North, Long Island Railroad and the Terminal’s tenants by designing and maintaining documentation relating to the use and servicing of the compactors, to ensure appropriate billing to tenants for trash removal. Manage contract with trash hauler, notifying the selected vendor when compactors require either repair or maintenance.  Maintain electronic records regarding the maintenance and repair of the compactors. Monitor and keep records of all trash and recycle cars from the trash facility. Coordinate with Transportation for railcar load-out.
  • Manage the BN Yard (Bronx North) Trash Facility to ensure correct handling of containers and compactors by MNR employees and 3rd party vendors/contractors, visiting the yard as needed, to ensure the timely handling of the trash at BN Yard by the selected trash hauling vendor. 
  • Monitor and coordinate exterminating services for GCT by interacting with the MNR exterminating contractor, attending regular exterminating meetings, and managing the contracts for exterminators/pest control.
  • Develop and manage a new 24/7 Trouble Desk for MOW at either Depew Loading dock or Track 115 Dock Master office, which will receive calls from different departments when defects arise or maintenance is needed. They will notify, by email, MOW staff for needed repairs in a timely fashion.


Required Qualifications


  • Good oral and written communication skills.
  • Able to maintain detailed and accurate records, both written and on the computer
  • Knowledge of Microsoft Office Suite (i.e., Word, Excel, and/or Access) and/or comparable applications.
  • Able to interact successfully with a diverse group of individuals to solve operating problems as they arise (i.e.: tenants and their employees, truck drivers, vendors and the staff of adjoining loading docks).
  • Familiarity with all applicable union contracts and Metro-North Safety Rules.
  • Capable of training agreement employees in their assigned duties.
  • Ability to exercise independent judgment
  • Ability to analyze problems and take corrective action
  • Knowledge of safe work practices as they relate to Company policies and rules.
  • Ability to walk along uneven surfaces when navigating the right of way and designated walkways.
  • Ability to climb ladders to performance visual inspections on equipment (i.e., gondola cars).
  • Must be available 24hrs 7 days a week as required.
  • Must have a valid Driver’s license.



Required Education and Experience

  • Bachelor’s degree in Business, Engineering, Transportation, General Studies or other related field.  An equivalent combination of education and experience may be considered in lieu of a degree.
  • A minimum of five (5) years of experience in Terminal operations, which includes experience in material handling or inventory control.
  • A minimum of three (3) years of supervisory experience with unionized and diverse workforce.

The following is/are preferred, but other satisfactory combinations of relevant experience, education, and/or technical credentials will be considered:


  • One (1) year of customer service experience.

Other Information

This is a federally regulated position and is subject to toxicological testing.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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