Supervisor, Platform Controllers (TSS/TD/ATD)

Description

Title: Supervisor, Platform Controllers (TSS/TD/ATD)

Opens: 10/5/2023

Closes: Until filled

Authority: New York City Transit

Department: Subways

Division/Unit: Transportation Operations

Reports to: Line Superintendent, Platform Controllers

Location: Various

Hours of Work: Various

The Platform Controllers Unit is recruiting highly motivated Supervisors in the Department of Subways pertaining directly to customer service. Supervisors will be responsible for Platform Control Unit Conductors at various locations in the field. Platform Controller Supervisors will also be responsible for large event crowd management such as (not limited to) parades/sporting events/incident responses/General Orders/station Capital Project enhancements, etc.

Note: This posting is open for Internal Candidates only.

Compensation

Note: You will maintain your current rate of pay.

Responsibilities

Supervisors must be knowledgeable of coordinating staff coverages and allocating personnel as needed. On a daily basis, you will be directly interacting with customers and making on the spot decisions that best suit the given scenario for customer service. Incident response PC teams will be required to assist all customers at a given location and expedite service disruptions as best as possible.

Platform Supervising may demand a physical need of standing and walking around for hours at a time. Contingency plans must be prepared and carried out in the event of a station shut down. Vocal announcements must be routinely made along with positive communications to the rest of the team to deliver the same messages. Supervisors must have extreme patience, self-control, and the ability to work alongside others under a high pressured and congested atmosphere. This role requires strong leaders for a team to understand and execute directions. Customer safety is a top priority which must be focused on in all versatile environments.

Eligibility

All Assistant Train Dispatchers, Train Dispatchers and Train Service Supervisors are eligible to apply.

Education and Experience

This position is open to MTA NYC Transit employees who have a current status in the title of Train Dispatcher, Assistant Train Dispatcher or Train Service Supervisor.

Desired Skills

• Knowledge of NYCT rules and regulations
• Excellent communication skills
• Front line customer service experience
• Knowledge of major events and their impact on Subways customer safety

Selection Method

Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.