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Associate Staff Analyst - Receivables and Collections

Job ID: 3754
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Operating Budget Unit
Date Posted: Oct 14, 2023


Job Information:

Title:                    Associate Staff Analyst – Receivables and Collections
Opening Date:     9/22/2023        
Closing Date:      10/13/2023
Authority:             OA
Department:        Accounts Receivable Processing and Reconciliation
Division/Unit:       Controller’s Office
Reports to:          Senior Manager, Receivable and Collections
Work Location:    2 Broadway
Hours of Work:    As required.



Associate Staff Analyst (OA): $85,316 - $110,468 (Represented by TWU)


The Accounts Receivable Analyst will be responsible for ensuring that accurate financial transactions are recorded in the Accounts Receivable System. The purpose of this position is to perform collection efforts to meet departmental goals regarding outstanding aged receivables. It is expected that the position work closely with internal and external stakeholders to ensure timely collection of all receivables. Primary responsibilities for incumbent include:
  1. Opening and closing of reimbursable, non-reimbursable job numbers, job requests and operating billing requests.
  2. Review, prepare and submit miscellaneous billing, cost adjustments, billing reports and invoice package with supporting documents complete with cash collections.
  3. Provide exemplary customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries.
  4. Request documentation from internal stakeholders, running reports and queries.
  5. Review information submission from various departments.
  6. Maintain journal log, records, and organize supporting documents to ensure information complies with collection requirements.
  7. Work closely with other departments within NYCTA and other affiliate agencies.
  8. Respond to various inquiries of external and internal parties: developers, vendors, Project Managers, Legal, Treasury, etc.
  9. Review, substantiate and gather all supporting documents for discussion for Collections, Customer Inquiry management and Senior Manager as required.
  10. Exercise proper judgment in responding to inquiries while referring more complex issues to the appropriate individuals within the department.

Education and Experience:

Associate Staff Analyst:
  1. A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full‐time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research;   in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program   planning/administration,    labor market research, economic planning, social services program planning/evaluation,    or fiscal management, or in a related area;  or
  2. A baccalaureate degree from an accredited college and three years of satisfactory full‐time professional experience in the areas described in ʺ1ʺ.
Desired Skills:
  • Must have strong knowledge of automated financial systems (e.g., PeopleSoft).
  • Knowledge of collections and A/R processes.
  • Demonstrated ability to work independently with all internal levels within a given organization.
  • Strong communication and writing skills.
  • Strong work ethic and dedication to the highest work quality and job excellence.
  • Must have excellent analytical, problem solving and judgement skills.
  • Demonstrated proficiency in Microsoft Office Suite, i.e., Word, Excel, PowerPoint, and Outlook

Selection Method:

Based on evaluation of education, skills, experience, and interview.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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