Title: SERVICE DELIVERY HEARING OFFICER (REPOST) (TSS/ ATD/ TD)
Department: Labor Relations
Division/Unit: Labor Relations
Reports to: Director, Labor Relations
Location: 2 Broadway, Manhattan
Hours of Work: 8 AM – 4 PM (Monday-Friday), 11 am – 7 pm (Every 3rd Thursday)
**This position is open to all NYCT Transit Service Supervisors, Assistant Train Dispatchers and Train Dispatchers. **
Note: You will maintain your current rate of pay.
The incumbent will handle labor relations issues/related functions under the auspices of the Office of Labor Relations. These functions include, but are not limited to:
- Serving as Step I Hearing Officer/Step II Management Representative in disciplinary cases
- Serving as Step I Contract Grievance Hearing Officer/Step II Management Representative
- Advising Service Delivery supervision/management on disciplinary matters
- Reviewing field Disciplinary Packages and advising management regarding necessary documentation
- Processing payroll deductions for Station Agent prior shortages
- Updating electronic databases
- Performing other functions as required
Education and Experience
- Five (5) years of Service Delivery experience, two years of which must be in the capacity of a permanent Transit Service Supervisor, Assistant Train Dispatcher or Train Dispatcher.
- An Associate degree/higher in Labor Relations, Public Administration, Transportation, or other related field with five (5) years of Service Delivery experience, including a minimum of one year as a permanent Transit Service Supervisor, Assistant Train Dispatcher or Train Dispatcher.
- A satisfactory equivalent of education and experience.
- Candidates should also attach a cover letter as part of their resumes.
- Knowledge of NYCT Rules, Regulations, Labor Agreements, Policies and Procedures
- Proficiency in Microsoft Suites (Outlook, PowerPoint, Word Access and Excel) and the Business Service Center
Based on evaluation of education, skills, experience and interview.
All appointments, with the exception of Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.