Title: Line Superintendent, Field Operations
First Date of Posting: 09/21/2023
Last Date of Filing: 10/12/2023
Division/Unit: Service Delivery
Reports to: General Superintendent
Work Location: Various
Hours of Work: Various
Salary Range (Grade D/619): $86,801- $137,202
UTLO Rate: $128,500
Service Delivery Line Superintendents will be responsible for managing field line operations related to the day-to-day performance of all rapid transit activities on a major subway line or corridor. On a daily basis, successful candidates will coordinate the provision of service to achieve customer focused service and will work to maintain an efficient operation, ensuring high on-time performance and enhanced customer communications. Incumbents will be responsible for the review and analysis of unit/line specific performance metrics, identify trends and institute appropriate measures to improve performance and enhance safety. Line Superintendents will create an environment that encourages and drives employee engagement and will mentor and develop their direct reports, preparing them for increased responsibilities and promotional opportunities. All Line Superintendents will respond to emergencies and major service disruptions.
Education and Experience:
- A high school diploma and five (5) years of mass transit experience, of which four (4) years must have been in a supervisory or managerial level, OR
- A satisfactory equivalent of education and experience.
- Knowledge of Service Delivery procedures, including emergency and safety procedures.
- Knowledge of MTA NYCT rules and regulations.
- Knowledge of rolling stock, work equipment, information and signal systems.
- Management of operational and administrative program of considerable scope given tight deadlines and adverse conditions.
- The ability to make sound decisions in emergency situations, motivate staff and resolve conflicts.
- Excellent oral and written communication skills.
- In addition, for subdivision C positions:
- knowledge of flagging/work train operations, General Order procedures.
- Experience in planning short term and long-term resource allocation.
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.