Title & Requisition Number: Associate Transit Customer Service Specialist I - II (Represented) (Requisition #: 3776)
First Date of Posting: 09/21/2023
Last Date of Filing: 10/05/2023
Division/Unit: Operations Support
Reports To: Manager, Fleet Support
Location: New York, NY
Hours of work: 8am - 4pm
*This position is represented by the DC37 Union*
Associate Transit Customer Service Specialist I (TA): $57,653 - $74,489
Associate Transit Customer Service Specialist II (TA): $75,719 - $94,343
This position is required in the Lost Property Office supporting all the operations therein. The selected candidate will facilitate unloading and categorizing of found property from buses and subways according to operational guidelines. Some of the items recovered have high dollar values; this includes, but is not limited to, jewelry, cell phones, laptops, cash, sensitive documents, social security cards, birth certificates, credit/debit cards, passports, and identification. Uphold the guidelines for discarding items past the established retention period, categorize and manifest items to be auctioned by Asset Recovery; communicate with internal stakeholders and interact with customers to quickly handle escalated queries, complaints, and commendations; create and maintain databases, spreadsheet, and reports detailing transactions and return rates; maintain frequent interaction with management to measure goal achievement and determine areas of improvement; supervise Lost Property staff to effectively perform Lost Property functions.
Education and Experience:
Associate Transit Customer Service Specialist I & Associate Transit Customer Service Specialist II:
- A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience in a customer service or public information capacity; or
- An associate degree from an accredited college and three years of satisfactory, full-time experience in a customer service or public information capacity; or
- A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in a customer service or public information capacity; or
- Education and/or experience equivalent to “1” “2” or “3” above.
- Data analysis skills
- Excellent communication and customer service skills
- Organized and detail oriented, with proven ability to manage tasks efficiently
- Excellent written communication skills
- Excellent problem solving and troubleshooting skills
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
- Ability to establish and maintain effective working relationships with coworkers, managers, and client/field representatives
- Supervise staff with managerial oversight
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.