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Telecommunications Associate I - IV / Telecommunications Specialist I - III (Voice/Data)

Job ID: 3728
Business Unit: New York City Transit
Location: Brooklyn, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: Apr 23, 2024

Description

Job Information:
Title: Telecommunications Associate I - IV / Telecommunications Specialist I - III (Voice/Data) 3728
First Date of Posting: 4/8/24
Last Date of Filing: 4/22/2024
Authority: TA/OA
Department: Subways
Division/Unit: CEF Electronics Maintenance Division (Command Center Operations)
Reports to: Superintendent
Work Location: 130 Livingston Street, Brooklyn
Hours of Work: Various
TA Applicants must be in a permanent civil service status in the title(s) of Telecommunications Associate I - IV / Telecommunications Specialist I - III (Voice/Data) or be on an established list for said title(s). If you are on an established list, your list number must be reachable to be considered for appointment.
This position on the NYC Transit payroll is competitive and is eligible for the 55-a Program. This position is open to qualified persons who are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
Compensation:
Telecommunications Associate I (Voice) TA: $55,804 - $84,351 New hire rate: $48,525
Telecommunications Associate II (Voice) TA: $77,866 - $101,223 New hire rate: $67,709
Telecommunications Associate III (Voice) TA: $83,679 - $101,223 New hire rate: $72,766
Telecommunications Associate IV (Voice) TA: $93,440 - 126,824
- TA is represented by DC-37
Telecommunications Associate I (Voice) OA: $52,732 - $79,708
Telecommunications Associate II (Voice) OA: $73,580 - $95,651
Telecommunications Associate III (Voice) OA: $79,074 - $95,651
Telecommunications Specialist I (Voice) OA: $88,299 - $104,070
Telecommunications Specialist II (Voice) OA: $95,362 - $112,399
Telecommunications Specialist III (Voice) OA: $102,990 - $119,843
- OA is represented by TWU L 100
Telecommunications Associate I (Data) TA: $50,431 - $76,229
Telecommunications Associate II (Data) TA: $70,368 - $91,476
Telecommunications Associate III (Data) TA: $75,623- $91,476
Telecommunications Associate IV (Data) TA: $85,511- $116,062
-NYCT-NON/REP C&S
Telecommunications Associate I (Data) OA: $52,732 - $79,708
Telecommunications Associate II (Data) OA: $73,580 - $95,651
Telecommunications Associate III (Data) OA: $79,074 - $95,651

Telecommunications Specialist I (Data) OA: $88,299 - $104,070
Telecommunications Specialist II (Data) OA: $95,362 - $112,399
Telecommunications Specialist III (Data) OA: $102,990 - $119,843
- OA is represented by TWU L 100
Responsibilities:
This highly technical position is responsible for planning and designing voice and data communication networks throughout all NYC Transit facilities; including the installation, upgrade, configuration management, monitoring, and maintenance of NYCTs Communication systems and equipment: SNA, IP, SIP (Session Internet Protocol) LoS (Line of Sight), network management systems as well as Server-driven Virtual Machine (VM) systems. The selected candidate serves as the liaison with various support and material vendors, in-house maintenance groups and user departments; provides technical support and knowledge transfer and training (as required) to other NYCT staff; manages projects during design, reviewing procedures, drawings, contract specifications and implementation/turn-up of communication systems; provides critical maintenance of next generation and converging technologies such as VOIP and Cisco Call Managers.
Additional responsibilities include supporting the remote PBX telephone and data network; programming telephone users and applications in the PBX network; user accounts administration; setting up voice mail boxes, installing and updating PBX systems in the network; configuring Voice Over IP and Unified communications systems, integrating PBX systems into the Authority data network; programming ACD and IVR systems, integrating voice recording systems into the PBX; and other related PBX functions.
Education and Experience:
Telecommunications Associate I IV (Voice)
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronics system and one year satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or

2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronics systems and two years of the experience described in 1 above; or
3. A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and three years of the experience described in 1 above; or
4. A satisfactory combination of education and/or experience equivalent to 1, 2, or 3 above. College education not used for meeting the minimum requirements in 1 or 2 above may be substituted for experience on the basis of each 30 semester credits of undergraduate college education, including or supplemented by 6 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronic, physics, and/or planning and analysis of electronic systems for six months of the experience described in 1 above, up to a maximum of two years of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of the experience described in 1 above.
Special Note - Additional Requirements for Assignment Level IV
To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows:
1) As a Telecommunications Associate (Voice) Assignment Level I, II, and III working for the City of New York; or
2) Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.
Telecommunications Specialist I III (Voice)
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cell service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and three years of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment, one year of which much have been specialized work in a consultative or supervisory capacity; Or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cell service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and four years of experience as described in 1" above, one year of which much have been specialized work in a consultative or supervisory capacity; Or
3. A four-year high school diploma or its educational equivalent and five years of experience as described in 1" above, one year of which much have been specialized work in a consultative or supervisory capacity; Or
4. A satisfactory combination of education and/or experience which is equivalent to 1", 2" or 3" above. College education may be substituted for experience on the basis of six months of experience as described in 1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cell service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems. However, all candidates must have at least a four-year high school diploma and at least three years of the experience as described in 1" above, one year of which much have been specialized work in a consultative or supervisory capacity.
Telecommunications Associate I IV (Data)
1. A baccalaureate degree from an accredited college or university including or supplemented by 24 semester credits in data telecommunications/networking or in a scientific, technical, electronic or related area and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a data telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or

2. An associate degree from an accredited college or university including or supplemented by 12 semester credits in data telecommunications/networking or in a scientific, technical, electronic, or related area and two years of the experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent and three years of the experience described in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. College education not used for meeting the minimum requirements in "1" or "2" above may be substituted for experience on the basis of six months of experience as described in "1" above for 30 semester credits of college education including or supplemented by 6 semester credits in data telecommunications/networking or in a scientific, technical, electronic or related area for a maximum of two years of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of the experience described in "1" above.
Special Note Additional Requirements for Assignment Level IV
To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of fulltime experience as follows:
1) As a Telecommunications Associate (Data)
Assignment Levels I, II, and III working for the City of New York; or
2) Performing analytical, planning, operational, technical, and/or administrative duties in a data telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.
Telecommunications Specialist I III (Data)
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area and three years of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a data telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment, one year of which much have been specialized work in a consultative or supervisory capacity; or

2. An associate degree from an accredited college including or supplemented by 12 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic, or related area and four years of experience as described in 1" above, one year of which much have been specialized work in a consultative or supervisory capacity; or

3. A four-year high school diploma or its educational equivalent and five years of experience as described in 1" above, one year of which much have been specialized work in a consultative or supervisory capacity; or

4. Education and/or experience equivalent to 1", 2" or 3" above. College education may be substituted for experience on the basis of six months of experience as described in 1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least three years of the experience as described in 1" above, one year of which much have been specialized work in a consultative or supervisory capacity.
Desired Skills:
  • Strong knowledge of IP networking.
  • Experience in VM Database Management and Provisioning.
  • Advanced PBX programming skills.
  • Call Center management experience (preferably in an Avaya or Cisco Call Manager environment).
  • Strong working knowledge of Avaya Aura CM 6.x or higher, Aura Messaging, Call Management System (CMS) 16.x or higher, NICE or Verint recording systems, IP Office 9.x or higher, SAL, NECTAR, Ribbon (C20 Platform) and VPFM is preferred.
  • Experience managing and/or installing PBX, Unified Communications, and Call Center systems, particularly Voice Over IP systems, may be substituted for computer systems development, programming, and data base administration.
  • Good written, verbal, and interpersonal skills.
Selection Method:
Based on evaluation of education, skills, experience, and interview.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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