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General Superintendent, Collection and Servicing

Job ID: 3495
Business Unit: New York City Transit
Location: Brooklyn, NY, United States
Department: Revenue Control
Date Posted: Sep 12, 2023


Job Information:

Title:                    General Superintendent, Collection & Servicing
Opening Date:     9/12/2023
Closing Date:       10/03/2023
Authority:             TA/OA
Department:        Revenue Control
Division/Unit:       Revenue Control/Revenue Collections
Reports to:           Chief Officer, Collections & Servicing
Work Location:    Queens, NY
Hours of Work:    As required.



$95,385 - $141,539 (Grade C, 682 Hay Points)


This position is accountable for the collection and delivery of revenue as well as fare media for the Division of Revenue Control.  The incumbent will:

  • Manage the collection of all passenger revenue from vending machines throughout the NYCT subway system and remote sites.
  • Manage the collection of all bus passenger revenue from NYCT/MTA Bus depots and SBS routes located throughout NYC.
  • Direct vault operations ensuring proper chain of custody of all cash, coin, and fare media within Revenue Collections.
  • Manage the removal of MVMs and the installation of CVMs.
  • Develop and implement policies, procedures, and training for the new OMNY CVMs.
  • Monitor armored truck availability to meet operational needs.
  • Liaison with DOB Support Fleet Services regarding fleet replacement cycles.
  • Other duties as assigned.

Education and Experience:

  • Twelve (12) years of full-time, paid, related experience, and at least six (6) years of which must have been in a managerial/supervisory/administrative capacity; or
  • A satisfactory equivalent of education and/or experience; and
  • Valid NYC Pistol Permit or the ability to obtain one.

Desired Skills:

  • Detailed knowledge of secure armored truck operations, truck routing and staff allotment.
  • Detailed understanding of labor relations and experience working in a high secure facility environment.
  • Familiarity with NYCT rules and regulations.
  • Excellent verbal and written communication skills and experience working in a fast-paced, time sensitive, operating environment.
  • Excellent PC skills, including knowledge of Microsoft Word, Excel, Access and PowerPoint.

Selection Method:

Based on evaluation of education, skills, experience, and interview.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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