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Supervisor-Pass Office

Job ID: 3555
Business Unit: Long Island Rail Road
Location: Jamaica, NY, United States
Regular/Temporary: Regular
Department: Vice President Security
Date Posted: Sep 20, 2023


Job Information
Title:                                    Supervisor-Pass Office
Department:                        Office of Security
Posting Date:                      09/06/2023
Close Date:                         09/19/2023
Hay Point Evaluation:          N/A
100% Hourly Rate of Pay:   $47.299 (See Wage Progression)
Position Classification:        Non-Safety Sensitive
Location:                              Hillside Support Facility
Reports to:                           Manager-Pass Office
Union Affiliation:                   Transportation Communications Union - Exception 5

The position is responsible for supervising the LIRR Transportation Privilege Program, FRA mandated licensing programs, facility access/photo identification card program, & LIRR employee parking permit program.  This position is also responsible for supervising associate agency transportation entitlements for LIRR employees & LIRR transportation entitlements for associate MTA agency employees.


Responsibilities may include but are not limited to:
  • Supervise the related processing activities of the LIRR's transportation Pass Program for employee/non-employee photo identification card & facility access control card programs, including required photos for the LIRR’s FRA (Federal Railway Administration) mandated licensing program.
  • Coordinate with inter-departmental representatives, to ensure the accurate, efficient & timely issuance/re-issuance of required licenses ensuring compliance with Federal mandates.
  • Supervise daily processing activities of the support staff; ensure staff are appropriately trained on all required procedures.
  • Supervise the   operations   of   the   technical   support   tools   including   stationary portable/remote photo badging station systems & peripherals.
  • Supervise the Employee Parking Permit Program, distributing applications, reviewing completed applications against employee database information, and issuing the Permits.
  • Ensure equipment is in good operating condition, when necessary, report defective materials to ensure timely replacement and compliance with proper internal control mechanisms.
  • Coordinate with Information Services Department personnel on data operations and on developing and enhancing programs.
  • Supervise the processing of transportation pass entitlements for LIRR employees requiring travel on other MTA agency services, as well as for other MTA Agency employees requiring travel on the LIRR. Communicate, coordinate, and process applications from MTA Agency employees. Review applications and business justifications; supervise production and distribution of passes; and recovery of passes as necessary. Ensure adherence to internal controls. Provide input to Manager for any necessary development or revisions to procedures and processes.
  • Assist in the investigation, evaluation, formulation, and implementation of computer system advancements (transportation pass designs/revisions, access control card designs/revisions); new technological enhancements. Communicate and coordinate with Transportation Department personnel to report unauthorized use/misuse of transportation pass privileges. Ensure proper recording/ tracking reports of same.
  • Ensure timely efficient dissemination of invalid pass information to fare collection personnel; ensure accurate accessible data is recorded and maintained.
  • Identify, plan and schedule periodic updates to photograph and signature capturing cycles and associated database uploading/updating process functions.
  • Assist the Manager in scheduling personnel and resources required to accomplish the annual issuance of LIRR transportation passes to all qualified/eligible employees.
  • Provide necessary information to auditors and implement any required changes to the processing of passes because of audits. Develop necessary reports for conformance and compliance. Produce SQL, Crystal and Excel reports and updates requested by Manager and as listed in procedures.
  • A four-year high school diploma or its educational equivalent (GED or TASC) approved by a state's education department or accredited organization.
  • Understanding of policies related to transportation privileges, internal controls, security applications, techniques, etc.
  • Understanding of the structure/functions of various LIRR departments.
  • Must possess and be able to demonstrate problem solving, written, oral, human relations skills.
  • Knowledge and proficiency with personal computers including MS Word, Excel, Access, PowerPoint, and Outlook and advanced familiarity with databases including queries and Crystal Report creation. Must be able to create spreadsheets, including pivot tables and graphics.
  • Familiarity with photographic equipment, lighting and scanning devices.
  • Must possess a high degree of professionalism and integrity with ability to deal with all levels of personnel as well as associate MTA agencies' staff and external organizations in a professional and diplomatic manner utilizing a high degree of integrity.
  • Knowledge of PeopleSoft applications, purchase orders, receipting and other material supply processes preferred.
  • Experience with proximity access cards including a working knowledge of Lenel Onguard applications and knowledge of Mag Stripe and proximity data is preferred.
  • Must have a valid NYS Driver’s License.
  • Must be flexible as to work assignments, including but not limited to varying tours of duty, location of assignments, overtime assignment availability, vacation coverage, etc.
Wage Progression:

For employees hired prior to September 25, 2014:

1st 365 Calendar Days         80%   
2nd 365 Calendar Days        85%  
3rd 365 Calendar Days         90%  
4th 365 Calendar Days         95%   
After 1,460 Calendar Days   100%

For employees hired on or after September 25, 2014:

1st 365 Calendar Days         80%   
2nd 365 Calendar Days        80%  
3rd 365 Calendar Days         85%  
4th 365 Calendar Days         90%   
5th 365 Calendar Days         90% 
6th 365 Calendar Days         95%
After 2,190 Calendar Days 100%          

Other Information  

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. Absence control violation(s) or more than ten sick days without medical documentation in two of last three years is considered unsatisfactory attendance.  Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.                   

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