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Assoc.Staff Analyst

Job ID: 3265
Business Unit: MABSTOA
Location: Long Island City, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: Feb 16, 2024

Description

Job Information #3265   

Staff Analyst/ Transit Management Analyst    

 First date of posting:  8-29-2023   

Last date of posting:  Until Filled    

Authority: OA / TA / MTA Bus    

Department: Paratransit   

Division/Unit: Various    

Reports To:  Various    

Work Location:   3300 Northern Blvd, Long Island City, NY 11101   

Hours of Work: As required.    

This position on the NYC Transit payroll is competitive and is eligible for the 55-a Program.  This position is open to qualified persons who are eligible for the 55-a Program.  Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.  For detailed information regarding the 55-a Program, please visit the following link   

https://www1.nyc.gov/site/dcas/employment/55-a-program.page   

Compensation 
Associate Transit Management Analyst (OA - Represented by TWU): Min: $85,316 - Max: $110,468 Associate Transit Management Analyst (TA - Represented by DC37) Min: $86,565 - Max: $112,083  
 
Assistant Transit Management Analyst II (OA - Represented by TWU) Min: $75,475 - $84,060  
Assistant Transit Management Analyst II (TA - Non- Represented) Min: $76,577- Max: $85,288  
 
Assistant Transit Management Analyst I (OA - Represented by TWU) Min: $65,003- Max: $76,955  
Assistant Transit Management Analyst I (TA - Non- Represented) Min: $65,954- Max: $78,079  
 
Staff Analyst  

Associate Staff Analyst (OA - Represented by TWU): Min: $85,316 - Max: $110,468   

Associate Staff Analyst (TA - Represented by OSA): Min: $77,356 - Max: $100,155     

 Staff Analyst II (OA):                  $75,475 - $84,060
 Staff Analyst II (TA):                   $68,430 - $76,213 (New Hire Rate: $59,505)   

   

Staff Analyst I (OA):       $65,003 - $76,955 
Staff Analyst I (TA):        $63,310 - $74,950 (New Hire Rate: $55,049) 

NOTE: TA employees must be permanent in the Staff Analyst, Associate Staff Analyst, Transit Management Analyst and Associate Transit Management Analyst title in order to be considered.   

Education and Experience    

Associate Transit Management Analyst:   
  1. A master's degree from an accredited college in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and two (2) years of full-time satisfactory professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, drawings and technical reports. One (1) year of experience must have been in the transportation industry; or   
  2. A baccalaureate degree from an accredited college in one of the areas listed in "1" above; and three (3) years of full-time satisfactory experience as described in "1" above. One (1) year of this experience must have been in the transportation industry.   
   
 Assistant Transit Management Analyst I & Assistant Transit Management Analyst II:   
  1. A master's degree from an accredited college in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and one (1) year of satisfactory full-time professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, drawings and technical reports; or   
  2. A baccalaureate degree from an accredited college in one of the areas listed in "1" above; and two (2) years of satisfactory full-time professional experience as described in "1" above.   

Associate Staff Analyst    

1. A Master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one (1) year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management or in a related area; or    

2. A Baccalaureate degree from an accredited college and three (3) years of satisfactory full-time professional experience in the areas described in 1 above.    

Staff Analyst I & Staff Analyst II   

1.A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or    

2. A baccalaureate degree from an accredited college or university and two years of satisfactory full- time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or    

3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above: or    

4. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in "2" above; or 5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university. For one year of experience. However, all candidates must have a high school diploma.   

Special Note:   

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.    

Command Center   

The incumbent will analyze various data and make recommendations with regards to Paratransit service demands and respond to complaints from the Customer Relations Unit. Assist in the daily operation of the call center and in the development of critical data for management decision making. In addition, the incumbent may be assigned to the scheduling, Route Zero and/or the subscription unit, to assist with scheduling customer trips on demand carriers and/or brokers; same-day trip issues, processing trips changes and cancellations; or tracking and maintaining database for customers with recurring trips.

Contracts Management
   

Assist contract managers in the development of bill preparation/payment according to New York City Transit (NYCT) contractual agreement. Analyze and monitor reports or vendor performance. Support Contract Management Unit in vendor site visits, meetings, FOIL requests research, record retention, and other ad hoc projects. The candidates may also be required to process Taxi Reimbursement requests within Paratransit guidelines.
   

Eligibility & Compliance   

The selected candidate will make eligibility determinations based on the ADA guidelines, monitor eligibility suspensions, monitor the assessments centers’ recommendations, respond to appellant inquiries, notify appellants of the Appeals Board’s decisions, process and record receipts of Eligibility and Suspension/ Termination Appeals and Notice of Proposed Suspension Appeals forms and direct arriving appellants to appeal hearings in addition to collecting their documentation for the Appeals Board’s review, monitor, facilitate and/or conduct mandated training and development/distribution of corresponding materials to staff, complete and/or review Excel spreadsheets and other applicable Eligibility & Compliance reports, maintain reporting for language services, process requests for information from Legal, assist management/senior management with requested special and/or ad hoc projects and prepare executive correspondence.   

 Non-Dedicated Service Operations   

Prepare and process invoices for all Paratransit broker contracts; monitor contractor performance to ensure contractors are in compliance with contract terms; analyze customer survey data; respond to complaints from the Customer Relations Unit; perform audits of the FTA mandated Drug and Alcohol Program; conduct the FTA mandated RTK training for key personnel; participate in the monthly office inspection; assist the contract manager to update the annual Paratransit System Goals Action Plan; prepare, compile and reconcile the daily score card utilizing RAOSFT statistical software and the BBR systems.   

Desired Skills
   

  • Excellent organizational skills
  • Excellent oral and written communication skills.
  • Proficient in Microsoft Office Suite
  • Ability to utilize databases (PAIRS, ADEPT, SPEAR, Tableau) and provide analysis to develop reports. 
  • Excellent interpersonal, analytical, research and problem-solving skills
Other Information:   
As an employee of NYCT or MABSTOA, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position designated as a policy maker.   
 
   
    
Equal Employment Opportunity:   
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
   

    

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