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Security Manager - Investigations

Job ID: 3251
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Security
Date Posted: Nov 3, 2023





Security Manager- Investigations


Security Department


Grand Central Terminal




$79,548.00 - $104,406.75


Until filled


Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.



MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.

Position Objective

Reporting to the Special Investigator, this position will be accountable for supporting the Special Investigator with managing and conducting sensitive and confidential investigations, studies and/or audits of loss, fraud, abuse, misconduct, mismanagement, workplace violence and policy violations.


  • Conduct and/or manage sensitive and confidential investigations, studies and/or audits of loss, fraud, abuse, misconduct, mismanagement, workplace violence and policy violations.
  • Assist with investigations and management of the MNR Workplace Violence Protection Program
  • Assist in Development and coordination of surveillance programs to pro-actively identify security vulnerabilities or misconduct.  Manage surveillance contractor activities, conduct first-hand surveillance, and prepare detailed, confidential surveillance reports.
  • Conduct pro-active reviews and audits of MNR timekeeping, vehicle tracking, access control, video and other systems and records to identify and limit opportunities for misconduct and losses.
  • Assist MNR departments in the investigation of claims of misconduct.  Prepare investigation reports, present finding, testify at hearings.
  • Implement and monitor processes to reduce property or financial losses including ability to identify and investigate stock shortages.


Required Qualifications


  • Demonstrated ability to work effectively with minimal supervision in a large, complex and diverse environment with multiple work locations.
  • Demonstrated experience managing and conducting complex, confidential investigations, studies and audits.
  • Demonstrated ability to work with confidential information.
  • Familiarity with security cameras and/or closed circuit television
  • Familiarity with Microsoft Office Suite (or comparable software applications)
  • Ability to prepare investigation or incident reports.
  • Strong  analytical and communication skills
  • Ability to respond to emergencies or other calls 24 hours/7 days a week, as required.
  • Valid driver’s license


The following is/are preferred:

  • Demonstrated experience successfully developing investigation programs
  • Demonstrated understanding of rail industry, equipment, operations, and organization.


Required Education and Experience


  • Bachelor’s degree in Security Management, Business Administration, Criminal Justice, Law or related field.  Demonstrated education, experience, and/or technical credentials to include an additional four (4) years of experience may be considered in lieu of degree.
  • Minimum of three (3) years of experience in loss prevention and/or conducting confidential investigations in a Security-related function.

Minimum of three (3) years of experience managing, developing, and/or overseeing programs in a Security-related function

Other Information

This is a safety sensitive position and subject to toxicology testing. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. 

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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