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Manager, Resource Strategy & Planning

Job ID: 3168
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Resource Planning & Marktplace
Date Posted: Dec 20, 2023



Job Title:Manager, Resource Strategy and Planning

Salary Range:        $105,818 - $148,145 
HAT:                                                 775

Dept/Div: Information Technology

Supervisor: Director, Workforce Planning

Location: 2 Broadway and other locations as required

Hours of Work:9:00 AM -5:30 PM (7.5 hours/day) or as required




This position is a Lead level management position responsible for optimizing IT staff resources and talent development by identifying staff resource supply and demand and analyzing how IT staff resources are spent and the projects that they are supporting. It also has a large operational component in the assignment, and work monitoring of a large portion of the IT Department staff.

Based on workload demands, this position will assign staff or reassign staff throughout the MTA IT Department to work units and assign work to the staff. To do this, the position will lead efforts to:


  • Assess incoming demands for staffing resource needs (i.e. to complete the demand, how many staff are need, over what time period, what skills are required, etc).
  • Analyze these staff resource requirements for resource numbers, timing, skill sets, etc. and compare to the availability amongst the existing IT staff
  • Allocate staff resources based on matches from the analysis
  • Leadership skills, including the ability to motivate, coach and direct a team of staff.
  • Assign the staff resources when the demands are approved by IT and the customer organization
  •       Track, monitor, report on resource assignments and durations for planning, pipeline and future demands
  •       Track, monitor, and report on timekeeping and Overtimes usage for proper management and tracking of factual against estimates


This position leads workforce planning efforts to predict, based on analyses of the future workload of the Department, the technologies required to perform the work, the capacity in available work hours of the Department to perform this work, and the skills necessary to perform the work.

Based on such analyses, the position will develop and implement plans for acquiring the resources necessary to meet the anticipated demand, including full-time staff, as well as full and part-time consultants, develop and implement plans to train the existing staff on the new technologies and acquire any new skills necessary to meet the forecasted demand



Enterprise-Wide Planning

  • Lead IT’s workforce staff resource development assignment strategies, including providing analyses and forecasts, developing plans, and implementing such plans to ensure that the MTA IT Department is able to handle the workload now and into the future.
  • Define and establish workforce staff resource assignment strategies including utilization targets to identify and address gaps in the IT department and to ensure that the IT workforce is aligned to deliver on the MTA strategy and goals.
  • Partner and collaborate with other IT Directors and Managers to ensure alignment and adoption strategies, tools and processes, including the provisioning and assignment of the resources required to handle the workload.
  • Manage IT technical resources planning, capacity and pipeline programs


  • Serve as a thought leader and advisor to the Director, Workforce Planning and Chief, Workforce Planning and Workload Management on workforce staff resource assignment planning strategies.
  • Lead unit that regularly processes and reviews work entry records for hundreds of MTA IT staff.

Management and Oversight

  • Develop and implement a variety of management techniques and services necessary across the IT organization to ensure that staff assignments are handled correctly and that service targets set are met.
  • On a day-to-day basis ensure that the assignment of staff to work and work to staff occurs smoothly throughout the IT Department.
  • Work collaboratively with the senior management team to integrate cross program activities and functions necessary to achieve expected service delivery results.
  • Lead and monitor strategic ad hoc projects, and special initiatives as directed by the Director, Workforce Planning, Chief, Workforce Planning and Workload Management, CTO and senior MTA executive management; end-to-end from planning and program management to measuring results and recommending next steps.



  • Comprehensive and proven knowledge of IT processes and methodologies.
  • Management experience, preferably in a high-performance team environment.
  • Financial/budgeting planning and management experience.
  • Experience navigating through the politics of a large multi-tiered, multi-agency public sector organization.
  • Leadership skills, including the ability to motivate, coach and direct a team of staff.
  • Ability to build strong interpersonal relationships and develop the trust and confidence of various levels at the MTA and its

operating agencies.

  • Excellence in communications and issue escalation/resolution with executive leadership.
  • Exceptional presentation and facilitation skills with extensive cross-group coordination at all levels.
  • Advanced organizational skill, with the ability to define, re-organize the IT department to meet the growing demands of services and new technologies.
  • Ability to fit in with the constant shifting needs and demands of the organization.
  • Negotiation, problem-solving and conflict resolution skills are essential.
  • Ability to develop strategies to balance stakeholders competing goals and objectives.
  • Demonstrated ability to manage a staff with responsibility towards a section/division budget.
  • Demonstrated understanding and ability to effectively and consistently administer Corporate Policies and procedures.
  • Proven decision-making, critical thinking, and analytical, skills.
  • Must be creative, innovative, and an adaptable professional.
  • Must be public relations oriented with excellent people management skills; with the ability to select, motivate, and develop personnel. 
  • High level of professional integrity and work ethic with a dedication in providing high quality service.
  • Demonstrated ability to manage multiple responsibilities simultaneously.
  • Strong interpersonal skills with the ability to build and maintain strong work relationships with individuals from all levels.



Education and Experience:


  • A Bachelor’s degree in Computer Science, Business, Information Services or related field. An equivalent combination of education and experience may be considered in lieu of a degree.
  • A minimum of ten (10) years of information technology experience.
  • A minimum of four (4) years of progressive IT managerial or leadership experience.
  • A minimum of five (5) years of experience managing a cross-functional team for various sized projects, preferably with the experience being in an IT environment directing and leading IT staff.
  • Master’s Degree in related field preferred.
  • PMP Certificate from credible organization such as Project Management Institute is preferred.


Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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