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Senior Manager Quality

Job ID: 3084
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: MNR
Date Posted: Dec 5, 2023


This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.



Senior Manager Quality


Construction & Development




Director Quality


Graybar – 420 Lexington Avenue


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)




$92,201 to $121,014


Open Until Filled



The Senior Manager Quality is responsible for quality functions related to the MTA C&D Business Unit project and program activities. The Senior Manager provides quality guidance utilizing functional, quality, and engineering best practices, analytics, reporting, and continuous improvement concepts and ensures timely actions to meet ISO 9001 registration requirements


This role works with in-house C&D personnel, Contractors, Consultants, and Vendors in securing improvements and providing guidance and implementation strategies as needed while ensuring the quality of construction oversight, materials used, vendor services, and installation facilities.



Supports the C&D Business Units’ Quality Assessment Programs, including identifying assessment candidates based on trend analysis and C&D management feedback and requests.  


Provides reports and updates on quality activities and status for presentation to Senior Management.


Performs Business Unit quality activities, including:


Participation in project reviews and meetings with contractor/consultant personnel to highlight quality processes and requirements and to emphasize C&D commitment to quality.


Initiation and development of contractor/consultant corrective action and continual improvement programs to ensure timely and adequate resolution of quality issues and to initiate continuous improvement activities.


Review and analysis of quality oversight activity results to identify process or documentation changes to address recurring issues 


Works with C&D Corporate Quality personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program. 

Education and Experience


Bachelor’s degree in Engineering, Architecture, Construction or Project Management, Transportation, or a related field.


Must have a minimum of seven (7) years of related experience.




Excellent communication and interpersonal skills.


Familiarity and hands-on experience with Quality concepts and processes, including ISO 9001.


Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.


Must possess excellent team-building, listening, problem-solving, and prioritization skills.


Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (i.e., presentations, report and letter writing, time management, etc.).


Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).


Selection Criteria

Based on evaluation of education, skills, experience, and interview.


How to Apply


MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity


MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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