Technology Infrastructure Engineering Specialist 4-7

Description

 This position is eligible for telework. New hires are eligible to apply 30 days after their effective date of hire.

This position will be a key member of the Infrastructure team supporting Microsoft Servers, Citrix, and Azure Window Virtual Desktops (WVD) environments. The ideal candidate for this role will have proven experience with both on premise and cloud-based systems. In addition, this position requires Citrix/ Azure WVD experience in architecture, design, development, testing, deployment, availability, scalability, performance, tuning, security, performance, and compliance requirements. Other skills require for this position are all core Citrix technologies, including Publishing applications, Citrix Virtual Desktops, I-Vault, Citrix Virtual Apps, Microsoft Hypervisor, Active Directory, GPO, Certificates, Networking, SCCM, Web Interface/StoreFront, and Provisioning Services.

Responsibilities: 

Level 4:

• Executes to the defined product lifecycle, manages the product lifecycle for a component of the infrastructure, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability.
• Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs.  Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility.
• Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.
• Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value.  Implements and/or supports the implementation of new technologies for their area of the infrastructure.
• Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning.
• Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.

Level 5:

Same responsibilities as Level 4 with the following additional responsibilities:

• Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture.  Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes.
• When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.
• Researches new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs.
• Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity.
• Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs.  
• Provides technical leadership to project teams in their area of expertise and/or leads teams to complete projects specific to their area(s) of expertise to maximize and share learning.
• Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent.

Level 6:

Same responsibilities as Level 5 with the following additional responsibilities:

• Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions.  Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency.
• Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency.
• Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs.
• Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies.  
• Specifies the monitoring points to assess performance of technologies in their domain(s).  Recommends the necessary actions to ensure optimal performance and reliability.
• Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.
• Provides technical leadership to project teams in their area of expertise to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned. 
• Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements.
• Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties.

Level 7:

Same responsibilities as Level 6 with the following additional responsibilities:

• Acts as a technical resource for multiple technologies, with vast knowledge of the capabilities and constraints of technologies supported to continually improve system effectiveness and efficiency.
• Demonstrates a strong understanding of the current and future technology architecture, including the inter-operability of technologies to effectively integrate MTA systems and support the long- term strategies of the business.
• Provides guidance and training to the IT community to maximize and share learning.
• Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architectures to ensure optimal performance and reliability across systems.
• Leads the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. Proposes technology investments supported by a thorough technical analysis and business case.
• Creates complete RFPs and RFIs and negotiates contract terms and conditions with vendors and procurement in consideration of the needs of the business.
• Establishes systems to monitor compliance with architectural standards and to ensure technical integrity.

Qualifications:

Level 4:

• Ability to analyze the current state of the infrastructure and identifies opportunities for improvement. Proposes design changes for review by more senior engineers. 
• Ability to propose changes to established roadmaps, documents them effectively and implements the changes in their area(s) of responsibility. 
• Ability to perform advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem.  Solves most problems independently.

Level 5:

Same qualifications as Level 4 with the following additional qualifications:

• Ability to conduct complete diagnostics of most technical problems, factoring in an understanding of the technical architecture. Identifies changes required to specifications/roadmaps for technical systems within their areas of expertise.    
• Ability to identify the necessary actions required to improve performance in their area(s) of technology and leads the improvement initiatives.
• Ability to anticipate implementation obstacles.
• May contribute to the analysis of cross-technology and cross-platform issues.

Level 6:

Same qualifications as Level 5 with the following additional qualifications:

• Ability to design technical solutions, often requiring non-linear analysis such as charting decision trees and tracking multiple interdependencies.
• Contributes to strategic technology planning, including proposed cost implications.
• Ability to conduct complete diagnostics of even the most complex technical problems in their area(s) of expertise, including those involving multiple systems, clients, platforms and technologies.
• Viewed in the organization as a key decision-maker regarding the technical feasibility of complex solutions.
• Ability to propose technology solutions and designs architectural roadmaps, leading the process from conceptual to physical design, specifying functions and documenting effectively. 
• Ability to review capacity, usage, and performance of assigned technologies. Understands performance thresholds and analyzes and interprets data to determine issues. Makes recommendations to ensure optimal performance and reliability.

Level 7:

Same qualifications as Level 6 with the following additional qualifications:

• Ability to address problems with unique and/or broad implications for the IT infrastructure. Analyzes systems and processes from end to end, assessing how data travels and is used from multiple perspectives. Can analyze the most challenging cross-technology and cross platform issues.
• Seeks leveraging opportunities and makes strategic decisions that impact cost, quality, and speed to ensure successful outcomes.
• Ability to analyze complex business and competitive issues and discerns their implications for the future of the infrastructure and systems supported.
• Able to develop highly sophisticated technology plans that require the integration of multiple technologies, addressing the interrelationships of multiple systems and serving diverse clients.

Education and Experience

Level 4:

• Bachelor’s Degree in Computer Science or related fields or equivalent experience.
• 3+ years of relevant experience.
• Proven ability to independently evaluate and resolve most problems within an area of the infrastructure.

Level 5:

• Bachelor’s Degree in Computer Science or related fields or equivalent experience.
• 5+ years of relevant experience.
• Requires broad technical knowledge of multiple technologies, or an in-depth knowledge of one technology including its impact on other technologies.

Level 6:

• Bachelor’s Degree in Computer Science or related fields or equivalent experience.
• 8+ years of relevant experience.
• Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies.

Level 7

      • Bachelor’s Degree in Computer Science or related fields or equivalent experience
      • 10+ years of relevant experience
        Requires proven track record of successful implementation of architectural designs.
      • Requires seasoned expertise in multiple technologies and strong understanding of the current and future            technology architecture, including the inter-operability of technologies.
      

As an employee of MTA Headquarters you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $108,643 (this figure is subject to change) per year or if the position is designated as a policy maker.

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