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Assistant Director Operations Program Support

Job ID: 2837
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: People Management
Date Posted: Jan 23, 2024


This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.



Assistant Director, Operations Program Support


Construction & Development


Operations/Strategic Communications


Chief Administrative Officer


2 Broadway


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)




$ 109,826 to $144,146


Open Until Filled



The Assistant Director, Operations Program Support provides support to the Public Affairs and Strategic Communications Team to facilitate with the management of MTA's Capital Program public relations, brand, content, and digital communications. Working directly with the MTAC&D Senior Executive Team and Leadership in developing MTAC&D's public affairs strategies, including communications and stakeholder engagement.

The incumbent in this role will work directly with project teams to manage proactive and rapid response communications on projects and initiatives, including developing presentations, fact sheets, talking points, and responses to inquiries. In addition, the position manages direct and indirect public feedback expressed formally (e.g., in public forums) and informally (e.g., through social media) and communicates it to relevant internal stakeholders at the MTA to better shape communications around projects and initiatives.

This position may also manage internal communications within MTA C&D, developing material to be distributed across the agency and coordinating with internal stakeholders across the MTA.


Assist with the promotion of the MTA Construction and Development brand while building and maintaining mutually beneficial relationships with internal and external audiences.


Advising the senior leadership of public relations trends, issues, and opportunities.

Responsible for content creation and editing of board materials, presentations, and internal facing web content and the organizations digital properties.

Work with personnel across the agency to identify opportunities to promote the agency’s work and services it offers the public.


May assist document management activities within large projects and programs.


May need to work outside regular work hours (i.e., evenings and weekends) and attend community engagement events. 

Travel may be required to other MTA locations or other external sites.

Education and Experience


Bachelor's Degree in Business Administration, Public Administration, Humanities, English, Engineering, Architecture, Computer Science, or a related field. 


Must have a minimum of eight (8) years of related experience.


Must have a minimum of four (4) years in a managerial or supervisory role, and/or project manager role.



Fluent in the fundamentals of public relations, social media, and digital marketing using email marketing software.

Excellent written and verbal communication skills,

Excellent team building, listening, problem-solving, and prioritization skills. 


Ability to manage sensitive information with a high degree of confidentiality and judgment.


Ability to collaborate with a broad range of stakeholders and drive outcomes.


Ability to focus and ability to deliver on results, organizational effectiveness and continuous improvement.

Demonstrated ability to work in a high-profile, high-pressure environment effectively.


Proficiency in PeopleSoft, Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications. 


Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Selection Criteria

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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