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Coordinator, Training Support & Administration

Job ID: 2830
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary:
Department: Office of Org Design & Devel
Date Posted: Jul 27, 2023

Description

JOB TITLE:                      Coordinator, Training Support & Administration

SALARY RANGE:          $55,719 - $73,131

HAY POINTS:                  282

DEPT/DIV:                        People/Organizational Design and Development

SUPERVISOR:                Director, Regulatory Compliance Training and                                                  Communications

LOCATION:                     2 Broadway

HOURS OF WORK:    9:00 am - 5:30 pm (7 1/2 hours/day)

DEADLINE:                       Post Until Filled               

 

SUMMARY:

The Coordinator of Training Support & Administration will play an integral role in communicating with managers to identify training needs and mapping out development plans for teams and individuals. The coordinator will be responsible for coordinating and supporting all Compliance training programs and administering activities and process transactions within the PeopleSoft Enterprise Learning Management (ELM) application.

 

The selected candidate will also be responsible for coaching key agency team members on the agency-wide utilized database platform (ELM) and will provide guidance on process area procedures.

 

RESPONSIBILITIES:

  • Assist with designing, preparing, and ordering educational aids and materials as directed by management.
  • Assist with designing and developing training programs both within the agency and/or if outsourcing deemed necessary.
  • Assist with marketing available training to employees and provide necessary information about sessions.
  • Enter transactions into the PeopleSoft database platform and track service requests.
  • Maintain documents coming through ‘the Retrieve’, in order to review and index scanned documents and forms.
  • Run reports to manage, monitor and provide KPIs as requested by various departments.
  • Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries.
  • Integrate (across agency teams) to document, research and resolve baseline system issues and possible errors.
  • Monitor assignment quality and service delivery as outlined within the Service Level agreement.
  • Maintain tracking information and send notice to staff when they are due for training, or other documents required for state compliance.
  • Keep up with state and federal laws and ensure compliance training is being scheduled and executed.
  • Other duties as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

  • Demonstrates strong organizational skills; possess specific work experience for HR in employee records, data updates, entry, and maintenance.
  • Ability to handle sensitive situations and maintain a high degree of confidentiality.
  • Demonstrated ability to work in a high profile, high-pressured environment effectively.
  • Must have attention to detail.
  • Proficiency in and/or ability to learn to work with all internal levels within a given organization.
  • Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization.

 

EDUCATION AND EXPERIENCE:

REQUIRED 

  • Bachelor’s degree in public administration, Human Resources or a related field or an equivalent combination of education and experience may be considered in lieu of a degree; and
  • Minimum of one (1) year of related experience with Shared Services experience.
  • Working knowledge and use of PeopleSoft or related database software.
  • Proficiency in and/or ability to learn communication, organizational, presentation, and interpersonal skills.
  • Proficiency in and/or ability to learn to work with all internal levels within a given organization.
  • Proficiency in and/or ability to learn analytical and/or quantitative skills.
  • Demonstrated proficiency in using Microsoft Word, Excel, Teams, and PowerPoint with the ability to learn PeopleSoft Enterprise Learning Management System and MS Office 365 Products (Forms).

PREFERRED:

  • Familiarity with performance metrics and ability to meet identified targets.
  • Working knowledge of service request management tools.
  • Familiarity with the MTA’s policies and procedures.

 

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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