Systems Administrator 1-5 (TCU Represented)

Job Title:  Systems Administrator-Level 1-5  

Salary Range:  

Level 1: Minimum: $57,100 Maximum: $81,572

Level 2: Minimum: $62,812 Maximum: $89,731

Level 3: Minimum: $69,092 Maximum: $98,703

Level 4: Minimum: $76,001 Maximum: $108,573

Level 5: Minimum: $86,703 Maximum: $123,862

Division: MTA Infromation Technology/ Office of IT Product Management

Supervisor: Director, Enterprise Application Middleware

Location: 333 W 34th Street New York, NY 10001

Hours of Work: 9:00am - 5:30pm (8 work hours/day) or various as required

SUMMARY 

Other Information   

This is a resume based position in the collective bargaining unit represented by the Transportation Communications Union (TCU)  and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees.  As such, candidates selected for this position will be represented by TCU and be on MTA payroll.  In addition, candidates selected may be required to work at any MTA Agency location. 

 
As an employee of MTA Headquarters you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker 

 

RESPONSIBILITIES

Level 1

• Install, configure and troubleshoot complex hardware and/or software solutions supporting MTA’s server and storage environment to ensure that all MTA application and systems availability targets are met.
• Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers and storage area networks.
• Work with database administrators, network administrators, help desk staff and other IT technical resources to coordinate server and storage infrastructure requirements and analyze / troubleshoot issues as they arise.
• Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely and in accordance with MTA policies and procedures and department requirements.
• Participate in the evaluation of new products and technologies.


Level 2

Same as Level 1 with the following additional responsibilities:

• Guide less senior technicians and staff in the performance of their tasks.

Level 3

Same as Level 2 with the following additional responsibilities:

• Design and engineer effective and efficient solutions and standards to be applied within the IT Department.
• Assist with the physical planning associated with the installation of server and storage technology.

Level 4

Same as Level 3 with the following additional responsibilities:

• Plan, design and engineer solutions and standards to be applied within the IT department.
• Contribute to the planning and coordination of tasks associated with the installation of server and storage technology.

Level 5

Same as Level 4 with the following additional responsibilities:

• Lead the evaluation of new products and technologies and provide input into the overall impact of introducing the technology in the MTA environment.
• Guide less senior technicians and staff in the performance of their tasks.
• Plan, design, engineer and document solutions and standards to be applied within the IT department.
• Lead the planning and coordination of tasks associated with the installation of server and storage technology.


Qualifications

Level 1

• Basic knowledge and familiarity with installing, maintaining and troubleshooting computer server hardware, operating system software and storage area network equipment.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communications skills.
• Strong analytical skills.


Level 2

Same as Level 1 with the following additional qualifications:

• Ability to perform basic troubleshooting, following established procedures as defined by existing protocols as such can resolve nearly all basic problems encountered in the environment.
• Ability to find solutions to and develops documentation for basic problems.

Level 3

Same as Level 2 with the following additional qualifications:

• Strong knowledge and familiarity with installing, maintaining and troubleshooting computer server hardware, operating system software and storage area network equipment.
• Strong people skills.
• Ability to plan, design and engineer technical solutions and standards.
• Ability to identify opportunities for process improvements, recommending them to leadership for adoption.
• Ability to support the creation of new procedures. Creates and updates documentation as necessary.
• Hands-on experience with Oracle Fusion Middleware products strongly preferred/desired
• Extensive experience with Agile DevOps using different tools such as Git, Jira, Confluence, Jenkins as well as automated testing and deployment pipelines strongly preferred/desired

Level 4

Same as Level 3 with the following additional qualifications:

• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
• Ability to plan, design and engineer technical solutions and standards.
• Demonstrated experience guiding less senior technicians and staff in the performance of their tasks.
• Ability to plan activities and provide advanced technical direction to less senior staff members.
• Ability to analyzes the current state of the infrastructure and identifies opportunities for improvement. Proposes design changes for review by more senior engineers.
• Ability to perform advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem. Solves most problems independently.
• Hands-on experience with Oracle Fusion Middleware products strongly preferred/desired
• Extensive experience with Agile DevOps using different tools such as Git, Jira, Confluence, Jenkins as well as automated testing and deployment pipelines strongly preferred/desired

Level 5

Same as Level 4 with the following additional qualifications:

• Demonstrated experience providing technical direction to less senior staff members.
• Strong people skills and proven leadership experience.
• Demonstrated experience planning activities and provide advanced technical direction to less senior staff members.
• Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.
• Demonstrated ability to plan, present and apply complex technology solutions to solve critical business requirements effectively and efficiently.
• Proven experience working with senior level staff contributing to both short- and long-term technology related planning strategies.

• Hands-on experience with Oracle Fusion Middleware products strongly preferred/desired
• Extensive experience with Agile DevOps using different tools such as Git, Jira, Confluence, Jenkins as well as automated testing and deployment pipelines strongly preferred/desired
• Have exposure to diverse technologies and processing environments a plus

Education and Experience

Level 1

• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 1 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
• Must possess a basic knowledge, familiarity and experience with maintaining and supporting networking protocols, internet technology and Windows services.


Level 2

• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 5 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
• Must possess a minimum of 3 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Level 3

• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 7 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
• Must possess a minimum of 5 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Level 4

• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 10 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
• Must possess a minimum of 8 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Level 5

• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 12 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
• Must possess a minimum of 10 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

How To Apply   

Equal Employment Opportunity   

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.