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Senior Manager – Revenue Compliance

Job ID: 2530
Business Unit: MTA Headquarters
Location: Jamaica, NY, United States
Regular/Temporary: Regular
Department: Revenue Management
Date Posted: Nov 28, 2023


JOB TITLE:                         Senior Manager/ Manager – Revenue Compliance

SALARY RANGE:               $94,510 - $124,045

HAY POINTS:                       702

DEPT/DIV:                            Revenue Management

SUPERVISOR:                     Deputy Director Revenue

LOCATION:                          Jamaica

HOURS OF WORK:            8:00 am - 4:00 pm (7 hours/day)




Responsible for establishing, implementing, and maintaining a process to protect and secure all passenger revenues of the LIRR and MNR railroads company. Through the use of various auditing techniques, including analysis of various system data looking for trends, variances from standards and unusual situations, compile and conduct specific audits of trainmen, ticket collectors, ticket selling machines and all other methods used for issuing tickets.  This position must establish written manuals and procedures for the department staff to follow and to review, maintain and update the manual issued to ticket collectors and trainmen to abide by when selling, collecting, or servicing passenger tickets.  The goal of this position is to ensure all revenue generated from every passenger ticket sold is accurately recorded and ultimately deposited into the company’s bank account.



  • Schedule, assign and manage the execution of LIRR/MNR in-office revenue compliance audits as well perform unannounced field revenue compliance audits.
  • Manage the schedule for conducting revenue compliance audits in accordance with an official audit program.
  • Ensure continuing progress towards revenue compliance audit due to interim audit findings, requests by management or MTA Audit Services, etc.
  • Coordinate revenue compliance audit efforts with MTA Audit Services and utilize shared efforts to meet objectives.
  • Issue and maintain reports to management and MTA Audit Services on revenue compliance findings and provide value added recommendations to correct deficiencies surrounding revenue compliance.
  • Keep abreast of professional developments on compliance and audit techniques for the purpose of developing and/or improving the revenue compliance audit approach and technique.
  • Manage the resolution of issues and implementation of corrective actions and/or communications with applicable department personnel based on results of the revenue compliance audits.
  • Conduct or participate in meetings with the applicable departmental personnel where required to provide assistance and communications on the revenue compliance audit findings.
  • Establish appropriate revenue compliance audit objectives, audit scope, audit programs and audit systems used to oversee revenue compliance on all methods of passenger revenue sales and/or collection (i.e., ticket selling machines, ticket vending machines, on-board, any new electronic medium such as Mobile Ticketing). Plan, coordinate and execute comprehensive audit programs, field audits and audit systems to administer revenue compliance oversight which promotes revenue compliance and prevents unauthorized use of company funds.
  • Evaluate the extent of required revenue compliance audit scope based on financial exposure, potential loss and risk, requests by management, business and operational changes, and opportunities to better achieve objectives, etc.
  • Review and establish updated instructions to all LIRR/MNR personnel involved in the selling, honoring, collection, and handling of tickets as well as remittance of Company property and/or funds and maintain awareness of changes to operational procedures. Provide instructions and answer inquiries concerning rules and procedures surrounding all methods of passenger revenue sales and/or collection.
  • Establish and maintain an effective staff structure. Determine staffing requirements and providing formal and on the job training.  Establish standards of staff performance by reviewing performance to ensure that standards are met.

Select, develop, and motivate personnel within the department.  Provide career development for subordinates.  Provide prompt and effective coaching and counseling.  Responsible for discipline/termination of employees when necessary.  Review direct reports and approve performance appraisals.  Create a professional environment that respects individual difference and enables all employees to develop and contribute to their full potential.

  • Manage responses provided to customer complaints/inquiries regarding revenue compliance and revenue collection related to the Fare Not Collected Program. Investigate and resolve disputes with customers, LIRR/MNR revenue sales/collection personnel and MTA police.
  • Establish and/or re-engineer process to ensure efficient and effective systems, procedures, and practices for the department where necessary. Establish and maintain adequate internal controls and procedures for the department.  Interface with other departments to review and coordinate new policy and procedures to prepare notices and analysis.
  • Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
  • All other assignments at the request of senior management.




  • Must have previous experience managing an audit function and/or performing audits.
  • Must possess prior management/supervisory experience.
  • Must possess experience reviewing and interpreting application of company policy and procedures.
  • Must be a professional with leadership skills willing to lead, take charge and offer opinions and direction.
  • Must possess excellent communication, interpersonal, presentation, reasoning skills with ability to establish and maintain cooperation with others on the job.
  • Must possess superior analytical and problem-solving skills with demonstrated ability to quickly identify problems.
  • Demonstrated ability to work with all internal levels within a given organization.
  • Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.
  • Demonstrated ability to work in a high-profile, high-pressure environment effectively.
  • Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
  • Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area of responsibility.
  • Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
  • Demonstrated analytical capabilities and quantitative skills.
  • Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.  



  • Bachelor’s Degree in Finance/Accounting or other related field of study. An equivalent combination of education and experience may be considered in lieu of a degree.
  • A minimum of 7 years of progressively responsible recent, related audit experience in finance/accounting or other related field with responsibility towards financial processes/systems.
  • Demonstrated supervisory and/or leadership abilities.



  • A CPA and/or master’s degree.
  • At least 3 years in a managerial and/or leadership role.
  • Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.
  • Attainment of or in the process of attaining specific functional licenses or certifications in area of specialty if applicable.
  • Attainment of or in the process of attaining P.E. license from New York State.
  • Familiarity with the MTA’s policies and procedures.
  • Familiarity with the MTA’s collective bargaining procedures.



As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $108,638 (this figure is subject to change) per year or if the position is designated as a policy maker.



Qualified employees can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page.


For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs Online" guide under the Recruiting section of the page.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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