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Manager- Station Operations Terminal Appearance

Job ID: 2437
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Department: GCT Terminal Appearance
Date Posted: Sep 21, 2023





Manager -Station Operations Terminal





420 Lexington Ave.




$79,548.00 - $104,406.75


July 14, 2023


Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.



MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.

Position Objective

This position is responsible for ensuring the cleanliness and overall quality of the customer experience in Grand Central Terminal (GCT) is maintained at the highest levels and in a safe manner. This position will assist with providing managerial direction to the terminal appearance and customer service workforces and will assist with retail tenant support. Oversee agreement workforce to ensure all work is completed safely and to departmental and company standards


  • Support efforts of terminal appearance management. Managing Terminal Appearance cyclical cleaning and maintenance programs. Coordinate communication between Metro–North departments and contractors related to maintaining the appearance of the terminal daily. Support the relationship between Grand Central Terminal services and Maintenance of Way. Assist the Terminal Appearance leadership team in the operations of cleaning service delivery groups that operate 24/7 days per week in GCT. Provide managerial direction and leadership to the uniformed Terminal Appearance team and agreement workforce.


  • Perform monthly Terminal inspections at various times of the day to ensure that Terminal standards are in compliance


  • Assist the Assistant Deputy Director – Terminal Appearance in the development and implementation of training the custodial workforce regarding safety, cleaning techniques, and customer service.



  • Assist other GCT Station Operations groups in the event of a service disruption, possible incident command post activation or otherwise directed.


  • Support the GCT Events Unit by providing logistical assistance on any MTA Event.


  • Provide assistance in the absence of the Manager Station Operations General Station Master for managerial coverage within Grand Central Terminal.


Required Qualifications


  • Excellent interpersonal, verbal, and written communication skills.
  • Working knowledge of Microsoft Office Suite, specifically Word, Excel, and/or Access, or comparable software required.
  • Strong project management skills, with the ability to coordinate and meet deadlines on several projects simultaneously.
  • Working knowledge of all safety programs/policies.
  • Ability to interact with all levels, and to foster teamwork.
  • Ability to gain a thorough knowledge of Grand Central Terminal with emphasis on the location of all entrances, exits, escalators, stairways, ramps and all other means of egress.
  • Excellent external and internal customer service skills with a demonstrated ability to successfully handle emergencies and customer complaints.
  • Ability to become thoroughly familiar with all-applicable labor agreements and safety rules.
  • Ability to work evenings and weekends as a normal course of business.
  • Must be available to respond to emergencies 24 hours a day, 7 days a week, as required


Required Education and Experience


  • Associate’s Degree in Business, Transportation or a related field.  Demonstrated equivalent experience, education and/or technical credentials experience may be considered in lieu of degree.
  • Minimum of (3) years of experience in an operations environment, preferably in a transportation organization
  • Minimum of two (2) years of experience managing a diverse staff.


The following is/are preferred: 

  • Bachelor’s degree in Business Administration or related field. 


Other Information

This is a safety sensitive position, and is subject to toxilogical testing. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity


Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password.  If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted.  If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date.  If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.


MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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