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Dir Policy Administration

Job ID: 1729
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Policy Administration
Date Posted: Dec 7, 2023


JOB TITLE:                               Director, Policy Administration

SALARY RANGE:                   $114,645- $150,471

HAY POINTS:                          920

DEPT/DIV:                               People Department

SUPERVISOR:                         Deputy Chief, Policy and Special Projects

LOCATION:                             2 Broadway New York, NY 10004

HOURS OF WORK:                9:00 am - 5:30 pm (7 1/2 hours/day)



** Please note that if you previously applied for this position via requisition number 628, there is no need to resubmit your application and resume.


The Director of Policy Administration serves as the leading advisor in managing all-agency People Department policy directives and standardized procedures, including but not limited to the creation, maintenance, update, and dissemination of prevailing MTA policy communications impacting the agency workforce and its operations.  In this role, the Director steers and sustains broader, consistent procedural practices through participation in enterprising special projects and initiatives covering all facets of policy review, research, interpretation, and usage of effective all-agency implementation.  The Director organizes information and collects input from the agency partners relative to the establishment of MTA People policy standards across the agencies and employs methodology to ensure a more effective and efficient online processing system. Maintains strong business partnerships and liaison relationships among all management levels of the MTA organization and preserves confidentiality as required.  Upon request, liaise with Corporate Compliance on the viability of quality controls, GRC system assurance and resource sustainability of departmental internal controls. In addition, this role oversees other projects as assigned.


  • Develop, administer, update, and maintain all agency People Department policies and procedures, assuring communications are current, relevant and readily accessible. Liaise with agency partners and field operations on development and implementation of new and/or refined strategies to deliver enterprise-wide policy directives and procedures.
  • Collaborate with MTA stakeholders on interpretation of and compliance with People Department policies, guidelines, standards, and procedures. Advise managers on practical application/s to resolve untenable challenges and issues, etc.
  • Direct and guide policy planning with senior management and/or external government entities. Lead and facilitate information exchange between agency partners and senior management to sustain consistent understanding of policy effectiveness; and integrate uniform standards inclusive of policies, processes, directives, and procedures across all MTA agencies.
  • Assure that People Department policies, procedures and practices comply with State and Federal laws, as well as align with the MTA mission and strategic business objectives.
  • Lead the review of all agency policies, research on policy usage, and interpretation and development of policy, best practices, and procedural recommendations for approval. Craft language and organize distribution of governing policies through effective communication channels.
  • Conduct highly complex and comparative analyses across a wide spectrum of policies, guidelines, programs, procedures, and special projects; identify gaps in agency policies and evaluate existing policy initiatives. Assess trends and make actionable proposals, based on quantitative and qualitative data regarding policy revisions to meet all agency changing and emerging needs
  • Develop and coordinate policy communications and best practices; and formulate strategies for effective policy education and compliance at agency partner venues. Ensure that all People Department policies are observed and applied in a fair, consistent and equitable manner.  
  • Oversee the Governance Risk and Compliance electronic storage and retrieval of records; and recommend backup systems support for all existing People Department policies. Provide assurance that current policies are published, and retired policies are purged from accessible MTA communication platforms.
  • Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
  • Other duties as assigned.



  • Working in an environment with shifting priorities and limited resources.
  • Working with the People department and other business partners to reach consensus in cross-functional areas.
  • Aggregating reliable data and providing sound interpretation of metrics with potentially limited resources.
  • Working with a multi-generational workforce with retention challenges.
  • Working with a blended workforce comprised of both represented and non-represented employees.
  • Interfacing with leaders and balancing competing agency priorities.
  • Implementing and institutionalizing standard practices in an organization undergoing cultural transformation.
  • Adapting policies to changes in labor laws at the Federal and State levels.
  • Has high level of authority for the decision making, staffing, and budget for its functional area of responsibility, subject to approval regarding the most significant Business and Policy issues by the Chief / Senior Management
  • Provides oversight of quality assurance with ability to make decisions regarding each agency’s area of responsibility. 
  • Makes recommendations for policy and procedural changes with final approval from the Chief.
  • Overall strategy and approach are made in consultation with the Chief, Deputy Chief(s), and/or HQ Senior Management
  • Supports implementation of policy and procedure for the relevant functions within MTA HQ, the Capital Construction Corporation, MTA Police, and the MTA Business Service Center. 
  • Works with staff in the operating agencies and HR Operations and Data Analytics to ensure appropriate dissemination of information and access to necessary resources for consistent and equitable application of programs. Through collaboration with agency staff and management of multiple analytical processes, this role will provide information to Senior Management to support planning functions and decision making.
  • Develops, interprets, implements, and administers related policies, procedures, and programs. Assesses and evaluates management employees. Hires, disciplines, and terminates staff when necessary.  Conducts performance evaluations of employees and provides appropriate feedback.  Establishes goals for staff and coaches as appropriate.


  • Superior knowledge and understanding of federal and state human resources and labor laws/regulations.
  • Excellent writing and research skills.
  • Ability to research, interpret, understand, and implement complex regulations, practices, and procedures.
  • Ability to aggregate and interpret workforce/people data
  • Excellent communication, interpersonal, and strategic thinking skills
  • Excellent organizational and presentation skills.
  • Demonstrated ability to work with all internal levels within a given organization, including the MTA Board.
  • Demonstrated ability to communicate and interact well with external agencies
  • Demonstrated ability to work in a high profile, high-pressured environment effectively.
  • Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
  • Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area of responsibility.
  • Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
  • Demonstrated analytical capabilities and quantitative skills.
  • Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.



  • Bachelor’s degree in Business, Public Administration, Public Policy, English, Human Resources, or a closely related field. An equivalent combination of education and experience may be considered in lieu of a degree.
  • Minimum 10 years related experience with an emphasis on policies, procedures or written communications preferred, including at least 4 years in a managerial and/or project manager/administrative role supervising people and/or projects in a large, multi-faceted, fast-paced organization or governmental body preferred.


  • Master’s Degree in a related field or Juris Doctorate degree.
  • Strong policy management and broad expertise in policy implementation.
  • Six Sigma certification.
  • Familiarity with the MTA’s policies and procedures.
  • Familiarity with the MTA’s collective bargaining procedures.



Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).


MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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