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Computer Specialist (SW) 1-4 TWU

Job ID: 1202
Business Unit: MTA Headquarters
Location: New York, NY, United States
Department: IT Client Support
Date Posted: Sep 22, 2023


Title:                         Computer Specialist (SW) I-IV – (IT Client Support)

First Date of Posting:   ASAP

Last Date of Filing:      Open Unit Filled

Authority:                   MTAHQ

Department:               MTA IT

Division/Unit:              IT Product Management

Reports to:                 Director, Office IT Infrastructure Desktop Management 

Work Location:            2 Broadway, Manhattan

Hours of Work:            9:00 AM -5:30 PM (7 hours/day) or as required.




Salary range:

Computer Spec. (SW) 1 TWU: $99,579 - $107,924   

Computer Spec. (SW) 2 TWU: $103,742 - $116,216          

Computer Spec. (SW) 3 TWU: $112,029 - $126,386        

Computer Spec. (SW) 4 TWU: $120,179 - $144,711     




The selected candidate will perform information technology functions related to design, implementation, enhancement, and maintenance of systems applications and/or related software functions.


Computer Specialists (Software), under supervision, with considerable latitude for independent action or the exercise of independent judgment, are responsible for the analysis, design, development, implementation, enhancement, maintenance and security of hardware and application systems, database management systems, operating systems, data communications systems, applications, mobile applications, websites, and/or related software functions; may supervise a unit engaged in work related to these areas or may independently perform related work of a highly complex, technical nature.

The candidate acts as a key point of contact for internal/external customers defining business goals and measurements; building and maintaining strong relationships; and measuring/monitoring performance to drive continuous improvement and customer satisfaction.



  1. A baccalaureate degree from an accredited college, including or supplemented by 24 semester credits in computer science or a related computer field and two years of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, systems programming, data communications, including one year in a project leader capacity or as a major contributor on a complex project; or
  2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time computer software experience as described in "1" above including one year in a project leader capacity or as a major contributor on a complex project; or
  3. Education and/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. A master’s degree in computer science or a related computer field may be substituted for one year of the required experience in "1" or "2" above.


However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience in a project leader capacity or as a major contributor on a complex project.


Note : To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.



  • Under general supervision, responsible for the upgrade, maintenance, testing and troubleshooting of hardware/software and field support maintenance of workstations/printers/service now platform.
  • Develop and execute test plans and procedures for maintenance assets hardware and software.
  • Install and/or upgrade software, resolve problems, configure/provision, and monitor capacity/performance.
  • Diagnose and troubleshoot software and maintain/update documentation.
  • Liaison with various in-house maintenance groups and user departments and MTA IT.
  • Provide technical support, training and knowledge transfer, as required, to operations staff.
  • Translate business needs into application configuration, test and implementation plans.
  • Maintain configuration control processes with detailed and traceable documentation.
  • Write and troubleshoot complex business rules and understand programs, to facilitate business, technical analysis, and changes.
  • Perform complex queries and data analysis using Microsoft Excel, Access, Power BI, Tableau etc.
  • Visit various field locations as needed for support.
  • Proven practical problem solving, decision making, critical thinking, leadership, and analytical skills.
  • Experience with ServiceNow modules including Incident, Service Request, Change, Problem, Knowledge Management, and reports.
  • Exceptional verbal/written presentation, leadership, and communication skills.
  • Ability to communicate effectively with all levels of management.
  • Ability to create and tailor communications and solutions appropriate for the audience and the situation.
  • Ability to work as a team player with team, stakeholders, and peers to establish goals, objectives, and action plans.
  • Ability to be assertive and diplomatic with team, stakeholders, and peers to prioritize workload and to perform in a high-pressure environment.
  • Ability to adapt to shifting needs and demands of the business departments.
  • Proven team leader with excellent facilitation skills.
  • Advanced organizational skills with the ability to create, redesign and integrate complex corporate systems.
  • Demonstrated understanding of and ability to administer corporate policies and procedures effectively and consistently.
  • Dedicated to providing high-quality innovative service.
  • Ability to manage multiple responsibilities simultaneously and anticipate future needs.
  • Demonstrated progressive experience in the management of a technical support team.
  • Demonstrated strong project management skills.


Based on evaluation of education, skills, experience, and interview.


All selected candidates will be subject to a full background investigation that includes employment and education.  Discrepancies may lead to dismissal.

Other Information

Please be advised that pursuant to MTA Code of Ethics and New York State Ethics Law, you have been designated as a policy maker. Therefore, you will be required to file an annual financial disclosure statement with the Commission on Ethics and Lobbying in Government. The Commission will notify you of this filing requirement via your work email. Upon receipt of notification from the Commission you will have 30 days to complete your financial disclosure statement.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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