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Manager Policy administration

Job ID: 1180
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Policy Administration
Date Posted: Oct 25, 2023


JOB TITLE:                                 Manager, Policies, Procedures, and Special Projects

SALARY RANGE:                     $80,564 - $105,740

HAY POINTS:                            551

DEPT/DIV:                                People/Human Resources

SUPERVISOR:                    Director, Policy Administration

LOCATION:        2 Broadway New York, NY 10004

HOURS OF WORK:               9:00 am – 5:30 pm (7 ½ hours/day)

DEADLINE:                                Open until filled


This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.



The incumbent will report to the Director of Policy Administration and will assist in the management of Human Resource policies and procedures including the creation, maintenance, update, dissemination, and communication of policies, procedures, HR programs, and other documents. This position will also support broader Human Resource functions through participation in short- and long-term special projects covering various facets of Human Resources.



  • Assists with the management, development, update, and administration of MTA-HQ and All-Agency policies and procedures, ensuring that they are accurate, recorded, and up to date. Assists with conducting policy research and data collection.
  • Facilitates collaboration and information exchange between agency HR groups and senior management to support understanding of program effectiveness. Responsibilities include assisting in the review of policies, research on usage, interpretation, development of recommendations, performing re-writes, obtaining approvals, and preparing and distributing changes through effective communication vehicles.
  • Assists with conducting comparative analysis exercises. Maintains comparative analysis spreadsheets and reports.
  • Manages communications of HR policies and procedures  through coordinating educational forums, developing communication of HR programs, and overseeing the maintenance and publication of key information as required.
  • Manages and supports general HR functions through participation in short- and long-term projects across a variety of human resources disciplines, as required.
  • Performs other duties as directed.


  • Knowledge of relevant state and federal laws and regulations affecting related HR policies and activities.
  • Superior writing, research, and analytical skills.
  • Excellent organizational, planning, and presentation skills.
  • Excellent communication and interpersonal skills.
  • Must possess good judgement and be able to make decisions in a timely manner.
  • Must be able to handle multiple activities simultaneously.
  • Must have strong organizational and interpersonal capabilities with the proven ability to build consensus among groups that reflect the values and mission of the MTA.
  • Must be able to take initiative and   identify and anticipate needs and recommend solutions.
  • Advanced working knowledge of Microsoft Office applications and HR systems (i.e., Excel, Word, PowerPoint, Visio and PeopleSoft) with ability to generate spreadsheets and analyze data.
  • Must have the ability to handle confidential matters and information.
  • Must have the ability to interact with  employees at all levels in the organization.




  • A Bachelor's Degree in Business Administration, Public Administration, Human Resources, Public Policy, English or a closely related field  plus a minimum of 5 years of Human Resource experience with an emphasis on policies, procedures, or written communications preferred. An equivalent combination of education and experience may be considered in lieu of a degree.


  • Advanced Degree in Human Resources or related field preferred.
  • Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred.


Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commisssion on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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