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Civil Rights Business Liaison

Job ID: 236
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Office of Civil Rights
Date Posted: Nov 6, 2023


Job Information

JOB TITLE: Civil Rights Business Liaison
SALARY RANGE: $65,971 - $86,587
DEPT/DIV: Department of Diversity & Civil Rights
SUPERVISOR: Chief Diversity and Inclusion Officer
LOCATION: 2 Broadway New York, NY 10004
HOURS OF WORK: 9:00 am - 5:30 pm (7 ½ hours/day)

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Maintain thorough knowledge of the DDCR department functions, as well as an understanding of the impacts of the programs administered by DDCR on the MTA organization. As the first point of contact and liaison between the Chief Diversity and Inclusion Officer and stakeholders, a priority responsibility of this position is to assure accuracy in the flow of information, enhance process efficiencies, resolve issues, provide timely response and ensure that the internal and external relationship remain positive.

The Civil Rights Business Liaison routinely handles confidential and sensitive material; and is required to track information, prepare and coordinate reports and perform basic research to respond to questions raised by the MTA Board, Chairman/CEO, Agency Presidents and Function Chiefs and external oversight entities. This position assists members of the department in all clerical and administrative aspects as needed and provides indirect supervision of administrative or contractual staff.

  • Acts independently or under very limited supervision in performance of duties.
  • Serves as first point of contact with outside organizations, elected officials, oversight entities, Board members, CEO/Chairman Office, Agency Presidents, Function Chiefs, MTA senior management and other similar level individuals and must present a professional, and business-like image for the Department of Diversity and Civil Rights and the MTA.
  • Performs and serves as a project manager in special assignment duties where needed, including assisting with MTA Minority, Women-owned (MWBE), Disadvantaged Business Enterprise (DBE) Outreach, MTA DBE Certification Workshops and MTA New Firm Orientation Outreach sessions.
  • Conduct initial assessment of departmental activities to assure alignment with the Chief Diversity and Inclusion Officer’s (CDIO) direction and the goals of the department.
  • Assists CDIO in tracking agency wide work priorities through follow-up conversations and status reports; monitors departmental projects and notifies CDIO of potential project stagnation.
  • Collaborate and communicate with MTA Board members, oversight entities, community leaders, advocacy groups, business associations, community members and political stakeholders.
  • Compile reports and draft executive summaries to communicate progress and challenges related to civil rights programs administered by DDCR and recommended action strategies.
  • Proactively resolve scheduling conflicts and track departmental projects to provide updates and progress to the Chief Diversity and Inclusion Officer. 
  • Promptly prioritize and respond to urgent requests, incidents and other incoming DDCR matters as necessary.
  • Perform other departmental duties as necessary to ensure the smooth and professional operation of the department.
  • Schedule meeting and prepares the Chief Diversity and Inclusion Officer for meetings by gathering required materials and ensuring that the necessary technical platform is operable and allows optimal participation during the meeting. (e.g. setup of virtual meeting on various online platforms coordinate and set up conference platforms) meeting on various online platforms, coordinate and set up conference platforms).
  • Prepares PowerPoint Presentations for internal and external stakeholders.
  • Transcribe and summarize notes of meetings and discussions; prepare necessary correspondence for department; answer phones; answer questions by others outside of the department or refers them to proper party, screen calls, and supply general information.
  • Monitor and reconcile DDCR Function budget and maintain basic financial reports.
  • Maintain organizational chart for the department.
  • May supervise clerical staff as well as temporary staff.
  • Applies advanced technology skills in the use of databases and spreadsheets for reporting purposes.
  • Makes all travel arrangements for DDCR staff, processes all expense reports for meeting and travel.

  • Working knowledge and proficiency with Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint with ability to maintain basic databases.
  • Professional and political astuteness when dealing with outside and internal customers.
  • Must possess excellent organizational skills.
  • Must possess advanced knowledge of all office equipment.
  • Strong knowledge of administrative and management policies and procedures.
  • Good written and verbal communication skills.
  • Strong general secretarial skills.
  • Excellent interpersonal skills.
  • Ability to work under pressure and prioritize work projects.
  • Ability to work effectively with limited supervision.

Education and Experience

  • Bachelor’s Degree Business Administration, Business Management, or related field. An equivalent combination of education and experience may be considered in lieu of a degree.
  • A minimum of six years progressively responsible experience supporting a department head or high-level executive in a multi-faceted environment.
  • Familiarity with local governments and how they interface with MTA is desired
  • Public sector experience is a plus 
  • Ability to interface with the public including business groups, associations, oversight entities and National/NYS/NYC Public Officials.

Other Information
As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $108,638 (this figure is subject to change) per year or if the position is designated as a policy maker.

Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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