Important: If you applied for a position before March 24, 2023, please check the status of your application here. MTA employees, click here to check your job application status.

Join our Talent Network
Skip to main content
Back to job search

Dir Opers Trng Svcs Delivery

Job ID: 865
Business Unit: New York City Transit
Location: Brooklyn, NY, United States
Department: Operations Support/Admin
Date Posted: Sep 25, 2023


Job Information:
Title: Director Operations Training - Service Delivery
First Date of Posting: 4/19/2023
Last Date of Posting: 5/9/2023
Authority: TA
Department: Subways
Division/Unit: Operations Training
Reports To: Senior Director
Work Location: Learning Center, P.S 248 - Brooklyn, NY
Hours of Work: Managerial Hours 



Operations Training is responsible for operation, technical and safety training for hourly and supervisory titles within the Department of Subways. Our training programs are developed in collaboration and to support the work of departments within NYC Transit. Training is provided on title specific responsibilities, in addition to training on new equipment and new initiatives.  

The Director position is responsible for managing Superintendents, Field Operations induction, refresher and New Technology Systems Qualification training for Dispatchers, Tower Operators, and Rail Control Center employees. Responsibilities include working closely with the Operating departments to coordinate their training objectives; developing training curriculum and materials; and reviewing the efficiency and effectiveness of the induction classes to ensure the best practices are being used for our employees. Collaborating with the Union, Human Resources, Timekeeping, and Crew Assignment Section; working with the Senior Director and Superintendents within the department to restructure, develop, and implement changes to the training curriculum; representing the department as subject matter experts at meetings; and providing analysis of operational trends with possible solutions for improvements that are fundamental to the incumbent’s success. Must be able to conduct practical’s in train yards and climb on/off trains, walk elevated structures, subway tracks and tunnels.


A Baccalaureate degree in in Transportation Management, Organizational Management, Public Administration or a related field and eight (8) years of full-time related experience, of which five (5) years must have been in managerial and supervisory capacity;

Or a satisfactory combination of education and experience.


Salary range: $88,539 -  $131,381 (Grade D)

Other Information

As an employee of NYCT or MABSTOA you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.

Selection Method

Based on evaluation of education, skills, experience, and interview.

 All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.

How To Apply 

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

 Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Save Job Saved
Similar Jobs