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Network Support Analyst 4

Job ID: 105020
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Data Network Ops
Date Posted: Oct 25, 2023

Description

Job Title:            Network Support Analyst 1-5

Salary Range:   Level 1: Step 1: $57,100      Step 7: $81,572

                             Level 2: Step 1: $62,812      Step 7: $89,731

                             Level 3: Step 1: $69,092      Step 7: $98,703

                             Level 4: Step 1   $76.001     Step 7: $108,573

                             Level 5: Step 1   $86,703     Step 7: $123,862

Department:       Office of IT Infrastructure & Operations

Supervisor:        Lead Network Operations • Data Network Ops

Location:            Queens New York, or other locations as required

Hours of Work:  9:00 AM - 5:30 PM (8 work hours/day) or various as required.

Summary:
The primary purpose of this position is to provide technical support for all aspects of connectivity between endpoints utilizing MTA’s integrated LAN/WAN network environment. 

Responsibilities:

Level 1

  • Install, configure and troubleshoot network and SAN solutions supporting critical business functions and customer facing services. 

  • Work with other IT technical resources to support all network related technical problems and services. 

  • Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all network related technologies. 

  • Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely and in accordance with MTA policies and procedures and department requirements. 

  • Participate in the evaluation of new connectivity products and technologies. 

Level 2

All responsibilities of Level 1 plus the following:

  • Evaluate connectivity requests and requirements and recommend effective technological solutions. 

  • Guide less senior technicians and staff in the performance of their tasks. 

Level 3

All responsibilities of Levels 1-2 plus the following:

  • Design and engineer solutions and standards to be applied within the section.

Level 4

All responsibilities of Levels 1-3 plus the following:

  • Contribute to the planning and coordination of tasks associated with network technology related projects. 

Level 5

All responsibilities of Levels 1-4 plus the following:

  • Install and oversee the configuration and troubleshooting of complex network and SAN solutions supporting critical business functions and customer facing services. 

  • Direct the design and engineering of solutions for projects to be implemented within the section. 

  • Lead the planning and coordination of tasks and activities in support of network related projects and initiatives. 

  • Working knowledge with any of the following technologies:

    • Cisco Identity Services Engine (ISE)

    • Cisco DNA Center

    • Python Programing

    • BIG-IP (F5)

Qualifications:

Level 1

  • Basic knowledge and familiarity with configuring, installing, maintaining and troubleshooting network connectivity equipment including but not limited to switches, routers and wireless equipment.   

  • Basic working knowledge of LAN/WAN/SAN network protocols.  

  • Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques. 

  • Ability to learn and apply new technology. 

  • Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training. 

  • Strong oral and written communications skills. 

  • Strong analytical skills. 

  • Strong people skills. 

  • Must be able to move and lift up to 25 lbs. of equipment such as switches, routers, UPS, laptops, firewalls, etc. 

  • Must possess a valid driver’s license. 

Level 2

Same as Level 1 with the following additional qualifications:

  • Ability to provide technical solutions to meet business unit requirements. 

  • Ability to provide technical direction to less senior staff members.  

Level 3

Same as Level 2 with the following additional qualifications:

  • Strong knowledge and familiarity with configuring, installing, maintaining, and troubleshooting network connectivity equipment including but not limited to switches, routers and wireless equipment.   

  • Strong knowledge of LAN/WAN/SAN network protocols and use of protocol analysis tools for data packet inspection. 

  • Ability to provide in-depth technical direction to less senior staff members. 

  • Ability to design and engineer complex solutions incorporating standards and industry best practice to enhance and expand the functionality of the Corporate Data Network incorporating fault tolerance, resiliency and scalability. 

Level 4

Same as Level 3 with the following additional qualifications:

  • Advanced knowledge and familiarity with configuring, installing, maintaining and troubleshooting network connectivity equipment including but not limited to switches, routers and wireless equipment.   

  • Advanced knowledge of LAN/WAN/SAN network protocols and use of protocol analysis tools for data packet inspection. 

  •  Ability to formulate a plan, define tasks, and coordinate activity required to successfully execute network technology related projects. 

  • Ability to plan activities and provide advanced technical direction to less senior staff members. 

Level 5

Same as Level 4 with the following additional qualifications:

  •  Must demonstrate excellent knowledge and familiarity with configuring, installing, maintaining and troubleshooting network connectivity equipment including but not limited to switches, routers and wireless equipment.  

  • Must demonstrate excellent knowledge of LAN/WAN/SAN network protocols and use of protocol analysis tools for data packet inspection. 

  • Demonstrated ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques. 

  • Demonstrated ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training. 

  • Excellent oral and written communications skills. 

  • Excellent analytical skills. 

  • Excellent leadership and people skills. 

  • Demonstrated ability to provide technical solutions to meet business unit requirements. 

  • Demonstrated ability to plan activities and provide advanced technical direction to less senior staff members. 

  • Demonstrated ability to direct the design and engineering complex solutions incorporating standards and industry best practice to enhance and expand the functionality of the Corporate Data Network incorporating fault tolerance, resiliency and scalability. 

  • Demonstrated ability to lead formulation of a plan, defining tasks and coordinating activity, required to successfully execute network technology related projects. 

  • Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends. 

  • Demonstrated ability to plan, present and apply complex technology solutions to solve critical business requirements effectively and efficiently. 

  •  Proven experience working with senior level staff contributing to both short and long term technology related planning strategies.

Education and Experience:

Level 1

  • Bachelor’s degree in Computer Science, Information Technology, or related discipline; or a minimum of 1 years’ experience installing, maintaining and supporting network technologies. 

  • Must possess a basic knowledge, familiarity and experience with maintaining and supporting a complex network environment. 

Level 2

  • Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 5 years’ experience installing, maintaining and supporting network technologies. 

  • Must possess a minimum of 3 years’ experience maintaining and supporting a complex network environment. 

Level 3

  • Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 7 years’ experience installing, maintaining and supporting network technologies. 

  • Must possess a minimum of 5 years of experience maintaining and supporting a complex network environment. 

Level 4

  • Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 10 years’ experience installing, maintaining and supporting network technologies. 

  • Must possess a minimum of 8 years of experience maintaining and supporting a complex network environment. 

Level 5

  • Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 12 years’ experience installing, maintaining and supporting network technologies. 

  • Must possess a minimum of 10 years of experience maintaining and supporting a complex network environment. 

Other Information

Please be advised that pursuant to MTA Code of Ethics and New York State Ethics Law, you have been designated as a policy maker. Therefore, you will be required to file an annual financial disclosure statement with the Commission on Ethics and Lobbying in Government. The Commission will notify you of this filing requirement via your work email. Upon receipt of notification from the Commission you will have 30 days to complete your financial disclosure statement.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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