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Director Quality (Corporate)

Job ID: 636
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Delivery Office
Date Posted: Sep 22, 2023


This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Director, Quality (Corporate)


Construction & Development


Office of the President


Senior Director, Quality


2 Broadway


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)




$117,785 to $154,593


Open Until Filled



The Director of Quality will lead MTA C&D Quality Management to ensure compliance with quality processes and requirements by implementing and continuously improving a robust quality management system.



Establishes internal processes and systems for a Quality Management System from the top down at the Corporate Quality level.


Establishes quality documentation (i.e., procedures, standards, specifications, and associated governance) system to ensure adequate dissemination,  awareness, and compliance with MTA C&D processes and requirements.


Oversees quality reviews of internal and external activities and processes to ensure compliance with C&D’s Quality Management System.


Works with C&D Management to identify and develop requirements and processes to support the successful execution of the MTA C&D capital program.


Works with MTA C&D Business Units and Contracts management to identify and establish quality requirements for external consultants/contractors/suppliers.


Oversees activities to ensure the ongoing continuation of the MTA C&D ISO 9001 registration. 


Works with C&D Business Unit personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program. 


Education and Experience


Bachelor’s degree in  Engineering, Architecture, Construction or Project Management, Transportation, or a related field.


Must have a minimum of ten (10) years of related experience.


Must have a minimum of five (5) years in a management or supervisory role and/or project/quality manager role in a large, multi-faceted organization.


An equivalent combination of education and experience may be considered.




Licensed Professional Engineer or Registered Architect desirable. CQA/CQE or Exemplar Global Certifications preferred.


Demonstrated experience developing and implementing Quality Management Programs to meet established organizational goals and processes,  including ISO 9001 Standard requirements.


Demonstrated experience in project management for major construction projects or project controls with highly complex systems preferred.


Demonstrated experience leading and managing contractors, subcontractors, or vendors.


Excellent communication and interpersonal skills.


Demonstrated ability to build relationships and work collaboratively with stakeholders at all internal organizational levels.


Demonstrated ability to work in a high-profile, high-pressure environment effectively.


Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.


Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.


Must possess excellent team-building, listening, problem-solving, and prioritization skills.


Other Information

As an MTA Construction & Development employee, you may be required to complete the New York State financial disclosure statement – annually if your position earns $108,638 (this figure is subject to change) per year or if the position is designated as a policymaker. 


Selection Criteria

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.




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