Important: If you applied for a position before March 24, 2023, please check the status of your application here. MTA employees, click here to check your job application status.

Join our Talent Network
Skip to main content
Back to job search

Sr. Manager Service Strategy

Job ID: PS104379
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Operations Planning & Analysis
Date Posted: Nov 9, 2023





POSTING NO.:                  104379

JOB TITLE:                        Senior Manager Service Strategy

DEPT/DIV:                         Operations Administration

LOCATION:        Manhattan - Midtown

Full/Part Time:                   Full

Application Deadline:       Until Filled


This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.





Grade G

Salary range: $89,892 - $117,983




MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.


Position Objective


This position will manage the modeling/simulation of MNR operating plans to assess proposed operation service plans to accommodate Capital Program Infrastructure improvements, Maintenance of Way state of good repair, and short-term & long-term operational strategies.  It will also support the MNR service planning team using models, simulations, and analytics for validating assumptions and ensuring operational resiliency. Maintain MNR's in-house model within RTC. Position will also ensure schedule adherence to service standards and identify strategies to close gaps as needed and serve as technical liaison to MTA headquarters for schedule-related data.



Perform and analyze simulations, models, and analyses to assess proposed short-term and mid-term operating changes from MNR Service Planning, CTDOT, and MTA C&D consultants to validate/invalidate assumptions with a high degree of certainty

Perform simulations to reflect real-world infrastructure demand for weekly, monthly, and yearly track outages to estimate operational performance and identify risk to OTP from oversaturation of usage

Analyze train performance using the signal system and GPS data to validate the performance of the train within the model

Analyze simulation results and prepare analysis/reports for stakeholder review

Maintain MNR in-house RTC model to ensure accurate simulations

Ensure all schedules promote safety and efficiency of operations

Required Qualifications

  • Excellent ability to evaluate and analyze service impacts of potential service changes (i.e., customer, operating).
  • Working knowledge of operational simulation models and train performance calculators (e.g., RTC, RailSim, etc.).
  • Detail-oriented with strong quantitative and analytical skills.
  • Excellent interpersonal skills with the ability to communicate effectively with internal and external stakeholders.
  • Strong verbal and written communication skills.
  • Strong presentation skills.
  • Ability to operate effectively in high pressure situations with flexibility to adapt to change.
  • Strong ability to exercise a high level of independent judgment and decision-making.
  • Proficiency with Microsoft Office and or comparable applications.

Preferred Qualifications

  • Familiarity with Metro-North Railroad operational practices
  • Familiarity with Metro-North or other railroad signal design principles


Required Education/Experience

  • Bachelor’s Degree in Planning, Engineering, Business and/or related field.
  • Minimum of five (5) years of work experience in Transportation Planning, Service Planning, Train Operations, Communications & Signaling, or related field.
  • Minimum of three (3) years of work experience using railroad operations simulation or scheduling software and/or comparable applications.



Other Information

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $108,638.00 or if you hold a position designated as a policy maker. 

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.


Selection Criteria


Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application


Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.


We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at



Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page.


For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs Online" guide under the Recruiting section of the page.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


MTA is an Equal Opportunity Employer.




Save Job Saved
Similar Jobs