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Manager EAM Support

Job ID: PS103019
Business Unit: SIRTOA
Location: Staten Island, NY, United States
Regular/Temporary: Regular
Department: Staten Island Railway
Date Posted: Feb 5, 2024


Job Information 

Title: Manager, Enterprise Asset Management Support
First date of  filing:    03/29/2023
Last date of filing:     Open Until Filled
Authority:                  SIR
Department:             Subways
Division/Unit:            SIRTOA
Reports to:               Director,  Software Tech & EAM    
Location:                  845 Bay St. Staten Island NY
Hours of Work:         Managerial
This position is competitive and is eligible for the 55-a Program.  This position is open to qualified persons who are eligible for the 55-a Program.  Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.  For detailed information regarding the 55-a Program, please visit the following link


The SIRTOA Enterprise Asset Management (EAM) is carrying out an agency-wide initiative to optimize the way we manage our assets throughout their lifecycle, and to implement changes that result in more cost-effective and performance-based decision making. EAM Manager seeks to integrate systematic and coordinated activities by targeting the best asset management practices to create guidelines for business practices, redesigning business process to increase operational efficiency and reach goals more productively, and by implementing information technology strategically as a tool to improve decision making and reduce risks, which will yield greater assets and enhance the transfer of knowledge seamlessly.


The incumbent will be responsible for managing the resolution of all user issues with SIR EAM software, mobile   applications and corresponding hardware. As well as, creating, implementing and managing SIR EAM support model to create       qualitative metrics for all types of user support services. The incumbent will be documenting and creating audit processes for quality control of all assets that      are current and in preparation for the future, perform field audits, monitor and report to appropriate SIR & NYCT stakeholders concerning   SIR EAM user issues and support performance. In addition, the incumbent will be managing the SIR EAM support groups backlog of existing user requests  assuring efficient and timely problem resolution, identifying problem trends and ensuring troubleshooting efforts are completed  for the recurring problems until resolved. The incumbent will also be assisting with all SIR EAM program assignments including budget planning & management, strategic planning & risk management. Performing change management activities including the preparation and   execution of communications, training, coaching, risk and resistance management. The incumbent will also be responsible for maintaining audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, and payment schedules.


Salary range (Grade F: 438 Hay Points): $77,463 -  $114,945.


A baccalaureate degree in Business Administration, Computer Science or a related field with five (5) years of experience of which three (3) years must have been in an administrative/supervisory/managerial capacity -or-
A satisfactory equivalent of education and experience.

Desired Skills

Knowledge of Business Process analysis, able to create Business Requirement
Documentations (BRD), and configure EAM System Software based on individual
departmental needs
• Knowledge of database development, maintenance, backup and recovery
• Basic knowledge of Client-Server technology, IT hardware/software configuration,
maintenance, and troubleshooting activities
• Detail-oriented, patient, and fond of working with large amount of data, maintaining
database integrity
• Reliable, responsible, and a team player
• Strong project management, analytical and quantitative skills
• Customer service oriented
• Strong verbal, written and interpersonal communication skills
• Proficiency in MS Excel, Access, PowerPoint and other analytical and communications
• Knowledge of NYCT policies and procedures (desirable, not essential)
• Experience supporting EAM/CMMS users and/or mobile device users (desirable, not
• Proficiency in EAM systems (CMMS, Mobility, etc.) and in advanced support
methodologies (desirable, not essential)
• Understanding of transportation planning and/or operations concepts (desirable, not
• Provide support/coverage to IT team, as needed
• Available to work as needed including during the weekends and off-hours

Other Information 

As an employee of MTA-NYC Transit, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.

Selection Method

Based on evaluation of education, skills, experience and interview.


How To Apply 

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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