Manager EAM Support
Description
Title: Manager, Enterprise Asset Management Support
The SIRTOA Enterprise Asset Management (EAM) is carrying out an agency-wide initiative to optimize the way we manage our assets throughout their lifecycle, and to implement changes that result in more cost-effective and performance-based decision making. EAM Manager seeks to integrate systematic and coordinated activities by targeting the best asset management practices to create guidelines for business practices, redesigning business process to increase operational efficiency and reach goals more productively, and by implementing information technology strategically as a tool to improve decision making and reduce risks, which will yield greater assets and enhance the transfer of knowledge seamlessly.
Responsibilities
The incumbent will be responsible for managing the resolution of all user issues with SIR EAM software, mobile applications and corresponding hardware. As well as, creating, implementing and managing SIR EAM support model to create qualitative metrics for all types of user support services. The incumbent will be documenting and creating audit processes for quality control of all assets that are current and in preparation for the future, perform field audits, monitor and report to appropriate SIR & NYCT stakeholders concerning SIR EAM user issues and support performance. In addition, the incumbent will be managing the SIR EAM support groups backlog of existing user requests assuring efficient and timely problem resolution, identifying problem trends and ensuring troubleshooting efforts are completed for the recurring problems until resolved. The incumbent will also be assisting with all SIR EAM program assignments including budget planning & management, strategic planning & risk management. Performing change management activities including the preparation and execution of communications, training, coaching, risk and resistance management. The incumbent will also be responsible for maintaining audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, and payment schedules.
Salary range (Grade F: 438 Hay Points): $77,463 - $114,945.
Education/Experience
Desired Skills
• Knowledge of Business Process analysis, able to create Business Requirement
Documentations (BRD), and configure EAM System Software based on individual
departmental needs
• Knowledge of database development, maintenance, backup and recovery
• Basic knowledge of Client-Server technology, IT hardware/software configuration,
maintenance, and troubleshooting activities
• Detail-oriented, patient, and fond of working with large amount of data, maintaining
database integrity
• Reliable, responsible, and a team player
• Strong project management, analytical and quantitative skills
• Customer service oriented
• Strong verbal, written and interpersonal communication skills
• Proficiency in MS Excel, Access, PowerPoint and other analytical and communications
tools
• Knowledge of NYCT policies and procedures (desirable, not essential)
• Experience supporting EAM/CMMS users and/or mobile device users (desirable, not
essential)
• Proficiency in EAM systems (CMMS, Mobility, etc.) and in advanced support
methodologies (desirable, not essential)
• Understanding of transportation planning and/or operations concepts (desirable, not
essential)
• Provide support/coverage to IT team, as needed
• Available to work as needed including during the weekends and off-hours
Other Information
As an employee of MTA-NYC Transit, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.
Selection Method
Based on evaluation of education, skills, experience and interview.
ALL APPOINTMENTS, WITH THE EXCEPTION OF THE DEPARTMENT OF SUBWAYS EMPLOYEES ON MABSTOA PAYROLL, WILL BE MADE ON THE NYCT PAYROLL.
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.
Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
Equal Employment Opportunity