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Senior Associate HR Strategic Initiatives

Job ID: 572
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: HR Business Processes
Date Posted: Nov 29, 2023


JOB TITLE:                  Senior Associate, HR Strategic Initiatives
SALARY RANGE:        $80,564 - $105,740
HAY POINTS:               551
DEPT/DIV:                    HR Operations and Analytics
SUPERVISOR:             Director, HR Business Processes
LOCATION:                   2 Broadway New York, NY 10004 and / or 334 W 34th Street New York, NY 10001
HOURS OF WORK:      9:00 am - 5:30 pm (7 1/2 hours/day)
DEADLINE:                   Open until filled

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

This position exists to support the identification and execution of HR strategies enterprise wide that will improve service quality and overall performance. These HR initiatives are essential to achieve MTA’s targets for quality service and recurring savings that are a cornerstone of the MTA’s Financial Plan. Specifically, the Senior Associate, HR Process Optimization is responsible for documenting and assessing the stability and sustainability of current HR processes. Under the supervision of the Director of HR Business Processes, this position conducts rigorous business and data analysis to assess the overall health of an HR process. Following a comprehensive analysis of the current state business process, the Senior Associate of HR Processes is responsible for designing an optimized future state. The Senior Associate is also accountable for executing specific initiatives and collaborating with stakeholders across all MTA Agencies and organizational areas; ensuring HR business processes conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony.

Responsible for driving enterprise-wide process reengineering initiatives across People Organization that improve efficiencies and reduce costs.
Independently assess current business processes, identify capability gaps, gain HR business-IT alignment, develop future state strategy & solution vision.
Responsible for partnering with cross-functional partners to manages the design, modelling and implementation of new or modified business processes and recommended organizational structures
Liaise with IT to explore new or existing technologies that could be used for addressing inefficiencies, improving operations or solving problems. Document requirements for new IT applications, produce procurement specifications and, where required, participate in the Request for Proposal (“RFP”) process and evaluation.
Understands operational needs and work with data to identify trends and develop solutions.
Proactively leads collaborative efforts at the direction of the Director of HR Business
Processes, across business groups, functional teams, at multiple levels. Accountable to provide the stable foundation for procedures & processes that will enable the execution of HR Operations & Analytics goals.
Provides strategic communication, problem solving, risk management, facilitating meetings, and ensuring quality control are elements.
Acts as a Project Manager for the Director of HR Business Processes and improves business processes through tools, metrics, and dashboard reporting to enable decision making.
Responsible for partnering with cross-functional teams to drive the planning, executing,
and auditing of HR processes that enable efficiencies and accountability for all business process and MTA procedures.
Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling.
Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
Other duties as assigned.

Strong quantitative, analytical and problem-solving skills, together with demonstrated proficiency in business case development and implementation planning.
Strong communication skills, both oral and written, with a talent to discern different contexts required for different audiences in order to obtain consensus on strategy.
Strong interpersonal skills with the ability to work with and collaborate across the MTA at all levels within and outside of the organization.
Working knowledge of business process modeling tools
Deadline driven, organized, detail-oriented and responsible
Executive and emotional presence to inspire and influence change across the organization.
Ability to build relationships and work with diverse people using tact, diplomacy, discretion and sensitivity.
Ability to train and coach other team members.
Ability to prioritize problems and promptly resolve or escalate, when necessary.
Strong time management skills and ability to manage individual assignments.
Strong attention to detail.
Strong working knowledge of Microsoft Office Suite (e.g. MS Excel, Access etc.).
Familiarity with performance metrics and ability to meet identified targets.
Must have knowledge of Business Processes, Process Mapping, Process Optimization.
Must have knowledge of improving the execution for organizations via systems improvement, analytical analysis and strategy.
Ability to clearly and consistently work side-by-side across functions and departments
synthesizing multiple points of view and influencing leaders and peers to execute a coherent action plan.
Able to understand operational needs and work with data to identify trends and develop solutions.
Ability to thrive in a fast-paced, dynamic environment and is a genuinely collaborative team player.
Ability to manage through ambiguous and subjective situations, including balancing strategic orientation and operational efficiency to ensure we deliver what is “right” for the customer, internal and external
Comfortable working with data and making data-driven decisions.
Ability to think both creatively and critically, willing to think outside the box and challenge the status quo.
Demonstrated ability to work with all internal levels within a given organization.
Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e.,
Word, Excel, PowerPoint, and Outlook.
Technical knowledge (SQL; Power BI)
Project Management experience for technical systems delivery
Overseeing technical projects
Strong knowledge of multiple data analysis techniques and methodology to drive key business decisions

Education and Experience
Bachelor’s Degree in Business Administration, Organizational Management or related field with outstanding academic achievement.
Minimum 7 years performing business process analysis or business requirements development.
Minimum 3 years in providing solutions to complex problems in specific business process
domains such as Time and Labor, Payroll, Human Resources and Benefits administration.
Knowledge in at least three or more core HR Operations functions, such as Employment, HRIS, Time and Labor and/or Benefits

MBA or Advanced degree.
Shared Services experience.
Lean Six Sigma Certification.
Working knowledge of PeopleSoft HCM, and Oracle HCM.
Experience with Cloud Migrations.
Working knowledge and use of office productivity tools and web-based applications.


Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).



MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.


Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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