Title: RCC Console Dispatchers (ATD/ TD/ TSS)
Opens: February 24, 2022
Closes: Open Until Filled
Division/Unit: Service Delivery -Rail Control Center
Reports to: Superintendent
Location: Rail Control Center, Manhattan (Midtown)
Hours of Work: Various
The Rail Control Center (RCC) is recruiting for highly experienced and motivated Operating Supervisors in the Department of Subways. Selected candidates will be subject to a skills assessment evaluation.
RCC Console Train Dispatchers (CTD) serve as the RCC Operation’s front line expert incident-management team. CTDs directly receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), analyze the information quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for immediate implementation and disposition. The goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.) and resumed customer service. Highly motivated and skilled CTDs, who demonstrate a passion and commitment to performing the CTD function with attention to detail, are absolutely critical to the success of both the Subway Operation and New York City Transit at large.
As the RCC operates 24 hours/7 days a week, including weekends and holidays, CTDs will be required to work various days and tours. These varying work assignments will be determined by the needs of service.
Annual Base Salary + Assignment Differentials for Console Operator titles in the Rail Control Center:
Asst. TD (Console) TD (Console) TSS (Console)
Entry Level $73,197 + $4,559 $78,924 + $3,617 $83,673 + $2,014
2nd Year $73,197 + $9,119 $83,782 + $3,617 $88,827 + $2,014
3rd Year $73,197 + $13,678 $93,497 + $3,617 $99,138 + $2,014
4th Year $85,903 + $18,183 $98,357 + $7,233 $104,293 + $2,014
A CTD’s primary function is responding to incoming communications (e.g., radio calls) from train crews, field supervision, towers, and external agencies, providing incident management oversight under the supervision of a Desk Superintendent. During emergencies, RCC CTDs ensure the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees by directing inter- and intra-agency personnel on emergency procedures and mitigating service interruptions. They direct required emergency actions in compliance with applicable rules, regulations, policies and procedures. They also conduct investigations on train delays and prepare reports describing the incidents that occurred within their area of responsibility. They cooperate with RCC-based Service Delivery personnel, field-based Line Superintendents, Train Service Supervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay-management efforts during unexpected service disruptions. CTDs may also be assigned to a service-regulation job, as needed and at the discretion of RCC management.