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RCC Console Dispatchers (ATD/ TD/ TSS)

Job ID: PS101425
Business Unit: New York City Transit
Location: Brooklyn, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: Dec 8, 2023


Title:                        RCC Console Dispatchers (ATD/ TD/ TSS)
Opens:                     February 24, 2022
Closes:                     Open Until Filled    
Authority:                 TA
Department:             Subways
Division/Unit:          Service Delivery -Rail Control Center
Reports to:               Superintendent
Location:                  Rail Control Center, Manhattan (Midtown)
Hours of Work:        Various
The Rail Control Center (RCC) is recruiting for highly experienced and motivated Operating Supervisors in the Department of Subways.  Selected candidates will be subject to a skills assessment evaluation.
RCC Console Train Dispatchers (CTD) serve as the RCC Operation’s front line expert incident-management team.   CTDs directly receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), analyze the information quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for immediate implementation and disposition. The goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.) and resumed customer service.  Highly motivated and skilled CTDs, who demonstrate a passion and commitment to performing the CTD function with attention to detail, are absolutely critical to the success of both the Subway Operation and New York City Transit at large. 
As the RCC operates 24 hours/7 days a week, including weekends and holidays, CTDs will be required to work various days and tours. These varying work assignments will be determined by the needs of service.


Annual Base Salary + Assignment Differentials for Console Operator titles in the Rail Control Center:


                        Asst. TD (Console)     TD (Console)              TSS (Console)

 Entry Level     $73,197 + $4,559        $78,924 + $3,617        $83,673 + $2,014

2nd Year           $73,197 + $9,119        $83,782 + $3,617        $88,827 + $2,014

3rd Year           $73,197 + $13,678      $93,497 + $3,617        $99,138 + $2,014

4th Year           $85,903 + $18,183      $98,357 + $7,233        $104,293 + $2,014

A CTD’s primary function is responding to incoming communications (e.g., radio calls) from train crews, field supervision, towers, and external agencies, providing incident management oversight under the supervision of a Desk Superintendent.  During emergencies, RCC CTDs ensure the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees by directing inter- and intra-agency personnel on emergency procedures and mitigating service interruptions.  They direct required emergency actions in compliance with applicable rules, regulations, policies and procedures.  They also conduct investigations on train delays and prepare reports describing the incidents that occurred within their area of responsibility.  They cooperate with RCC-based Service Delivery personnel, field-based Line Superintendents, Train Service Supervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay-management efforts during unexpected service disruptions.   CTDs may also be assigned to a service-regulation job, as needed and at the discretion of RCC management.

Education and Experience
ELIGIBILITY:  All Assistant Train Dispatchers, Train Dispatchers and Train Service Supervisors are eligible to apply.

Desired Skills
- Comprehensive knowledge of NYCT and Service Delivery rules, regulations, policies, and      procedures
- Ability to work effectively in a fast-paced, communications-heavy environment
- Ability to manage multiple responsibilities and tasks with superior attention to detail
- Familiarity with operations in Sub-divisions A, B and C
- Strong analytical, critical-thinking and decision-making skills
- Excellent verbal and written communication skills
- Strong computer skills, including comfort with learning new applications and programs
- Strong interpersonal skills, including the ability to provide clear concise direction during major  incidents

Selection Method
Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll.

Other Information 
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.



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