Title: Transit Management Analyst Series /Transit Management Analyst Trainee
First Date of Posting: May 5, 2023
Last Date of Filing: August 7, 2023
Division/Unit: Operations Support
Reports to: EAM Support Center Manager
Work Location: Various
Hours of Work: As Required
55A Language for all Competitive Class Positions posted via JVN, except managerial positions that may be filled using competitive or non-competitive class titles.
This position is competitive and is eligible for the 55-a Program. This position is open to qualified persons who are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
Associate Transit Management Analyst: $81,994-$106,164
Assistant Transit Management Analyst Level I: $62,471-$73,956
Assistant Transit Management Analyst Level II: $72,534-$80,784
The Department of Subways is carrying out an agency-wide Enterprise Asset Management (EAM) initiative to improve the way we manage our assets throughout their lifecycle. EAM seeks to provide knowledge and training to enhance workforce development, standardize business processes to increase operational efficiency, and implement information technology strategically as a tool to improve data driven decision making.
The successful candidate will play an integral role in a 24/7 help desk, to support Department of Subways employees' use of new technologies and processes as part of the EAM system. The critical services provided by the EAM Support Desk will strengthen employee adoption, which is a key factor in the long-term success of the EAM initiative.
Successful candidates will be responsible for documenting and resolving all user issues with EAM software, mobile applications and hardware. In addition, they will work with users on replacement of lost or stolen EAM mobile devices.
The Shift Support/Tactical Support personnel will utilize a ticketing system to enter information about the user and all requests, complaints, and issues. They will be responsible for providing appropriate resolutions within the established time limits, or for escalating issues to the next level when required. They will also follow up to ensure complete resolution of all issues. We are seeking candidates for two related roles to deliver exceptional customer service and support in different settings:
Shift Support personnel will primarily interact with internal customers via phone or email; Tactical Support personnel will primarily interact with internal customers at work locations in the Subway environment. The EAM Support Desk will support employees working 24/7, therefore, assigned shifts may include night/weekend hours. Candidates must be available to work some holidays on a rotating basis. The EAM Support Center team support up to 7000 DOS users who are conducting all work within the EAM software, hardware, and mobile applications. Education/Experience
Associate Transit Management Analyst
1. A master's degree from an accredited college in business administration, public administration, public policy, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and two (2) years of full time satisfactory professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, drawings and technical reports. One year of experience must have been in the transportation industry; or
2. A bachelor's degree from an accredited college in one of the areas listed above and three (3) years of full-time related experience, of which one (1) year must have been in the transportation industry; or
Assistant Transit Management Analyst: I - II.
1. A master's degree from an accredited college in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and one (1) year of satisfactory full-time professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, drawings and technical reports; or
2. A bachelor’s degree from an accredited college in one of the areas listed in ‘1’ above; and two years of satisfactory full-time professional experience as described in ‘1’ above.
Note: A master’s degree may be substituted for one year of experience as described herein
Transit Management Analyst Trainee:
1. A master's degree from an accredited college in accounting, architecture, business administration, computer science, economics, engineering, engineering technology, finance, industrial psychology, mathematics, physics, public administration, public policy, transportation planning, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area; or
2. A bachelor's degree from an accredited college including or supplemented by 24 credits in one of the areas listed in "1" above. Desired Skills
- Strong Data Analysis skills
- Demonstrates excellent communication and customer service skills
- Ability to listen to customer problems and provide prompt solutions
- Experience working in a help desk environment (desired, not required)
- Organized and detail oriented, with proven ability to manage tasks and move projects and initiatives forward
- Ability to work independently and to effectively prioritize tasks
- Excellent written communication skills
- Excellent problem solving and troubleshooting skills
- Possesses strong organizational skills and attention to detail
- Proficiency in supporting mobile technology (iPhone, iPad)
- Proficiency in Microsoft Office Suite, including Excel, Word and PowerPoint
- Ability to establish and maintain effective working relationships with coworkers, managers and clients
- Knowledge of Graphical Information Systems (GIS)
- Knowledge of Power Bi reporting data
- Knowledge of Genesys Cloud based system
- Knowledge of Infor Database
- Knowledge of Jira and Confluence .
Based on evaluation of education, skills, experience and interview selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.
All appointments, with the exception of the Department of Subways employees on MaBSTOA payroll, will be made on the NYCT payroll.
Other Information As an employee of MTA NYC Transit you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $105,472.00 (this is subject to change) per year or if the position is designated as a policy maker.
How To Apply
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.
Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.