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Technology Infrastructure Engineering Specialist 1-7

Job ID: PS102768
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: RCC/PCC Ops
Date Posted: Nov 22, 2023

Description

Job Title: Technical Infrastructure Engineering Specialist Levels 1-7  

Salary Range:                    Level 1 - $61,690 - $86,366

                                             Level 2 - $64,569 - $90,397

                                             Level 3 - $67,449 - $94,429

                                             Level 4 - $72,119 - $100,966

                                             Level 5 - $82,781 - $115,894

                                              Level 6 - $88,385 - $123,739

                                              Level 7 - $94,844 - $132,782

Hay Points:                         Level 1208

                                             Level 2 – 245

                                             Level 3 – 282

                                             Level 4 – 342

                                             Level 5 – 479

                                             Level 6 – 551

                                             Level 7 – 634       

Dept/Div:                       IT Infrastructure/Operations 

Supervisor:                    Director, Data Center Operations RCC

Location:                         2 Broadway and other locations as required 

Hours of Work:              24 x 7 x 365 3 shifts (12-8; 4-12 & 8-4 - (7.5 hours/day) or as required.

Deadline:                         Open Until Filled


This position is eligible for telework which is currently two days per week.  New hires are eligible to apply 30 days after their effective date of hire. 

The purpose of this position is to perform technology engineering work that is focused on one or more components of the technical infrastructure. Responsibilities include developing, testing, maintaining, installing and/or deploying technologies.
 

Level 1 

  • Provides routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functioning of systems. 
  • Assists in executing tests and reporting on system performance to support implementation to one or more components of the infrastructure. 
  • Performs basic troubleshooting and escalates issues as appropriate to ensure effective resolution of technical problems. 
  • Monitors problem logs and records to identify potential technical issues. 
  • Participates on project teams, providing information and documentation and executing well defined changes under guidance to ensure the infrastructure meets organization needs. 

Level 2 

Same as Level 1 with the following additional responsibilities: 

  • Interfaces with users on specific issues and needs to effectively coordinate system resources. 

Level 3 

Same as level 2 with the following additional responsibilities: 

  • Works with more experienced colleagues and other IT technical resources to improve coordination of infrastructure requirements and analyze issues as they arise. 
  • Participate in the evaluation of new products and technologies, under the direction and guidance of senior colleagues, relevant to assigned infrastructure area to enhance technology engineering service value. 

Level 4 

Same as level 3 with the following additional responsibilities: 

  • Executes to the defined product lifecycle, manages the product lifecycle for a component of the infrastructure, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability. 
  • Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs.  Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility. 
  • Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.  
  • Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value.  Implements and/or supports the implementation of new technologies for their area of the infrastructure. 
  • Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning. 
  • Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service. 

Level 5 

Same as level 4 with the following additional responsibilities:  

  • Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture.  Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes. 
  • When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change. 
  • Research new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs. 
  • Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity. 
  • Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs.    
  • Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent. 

Level 6 

Same as level 5 with the following additional responsibilities: 

  • Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions.  Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency. 
  • Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency. 
  • Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs. 
  • Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies.    
  • Specifies the monitoring points to assess performance of technologies in their domain(s).  Recommends the necessary actions to ensure optimal performance and reliability. 
  • Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.  
  • Provides technical leadership to project teams in their area of expertise to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned.   
  • Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements. 
  • Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties. 

Level 7 

Same as level 6 with the following additional responsibilities: 

  • Acts as a technical resource for multiple technologies, with vast knowledge of the capabilities and constraints of technologies supported to continually improve system effectiveness and efficiency.  
  • Demonstrates a strong understanding of the current and future technology architecture, including the inter-operability of technologies to effectively integrate MTA systems and support the long-term strategies of the business.   
  • Provides guidance and training to the IT community to maximize and share learning. 
  • Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architectures to ensure optimal performance and reliability across systems.   
  • Leads the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. Proposes technology investments supported by a thorough technical analysis and business case. 
  • Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.  
  • Creates complete RFPs and RFIs and negotiates contract terms and conditions with vendors and procurement in consideration of the needs of the business. 
  • Establishes systems to monitor compliance with architectural standards and to ensure technical integrity. 
Qualifications

Level 1

  • Performs basic troubleshooting, following detailed instructions as defined by existing protocols.  
  • Seeks advice from more experienced co-workers as needed. 

Level 2 

Same as Level 1 with the following additional qualifications: 

  • Performs basic troubleshooting, following established procedures as defined by existing protocols as such can resolve nearly all basic problems encountered in the environment.  
  • Finds solutions to and develops documentation for basic problems. 

Level 3 

Same as level 2 with the following additional qualifications: 

  • Identifies opportunities for process improvements, recommending them to leadership for adoption.  
  • Supports the creation of new procedures. Creates and updates documentation as necessary. 

Level 4 

Same as level 3 with the following additional qualifications: 

  • Analyzes the current state of the infrastructure and identifies opportunities for improvement. Proposes design changes for review by more senior engineers.   
  • Proposes changes to established roadmaps, documents them effectively and implements the changes in their area(s) of responsibility.   
  • Performs advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem.  Solves most problems independently. 

Level 5 

Same as level 4 with the following additional qualifications: 

  • Conducts complete diagnostics of most technical problems, factoring in an understanding of the technical architecture. Identifies changes required to specifications/roadmaps for technical systems within their areas of expertise.      
  • Identifies the necessary actions required to improve performance in their area(s) of technology and leads the improvement initiatives. 
  • Anticipates implementation obstacles. 
  • May contribute to the analysis of cross-technology and cross-platform issues. 

Level 6 

Same as level 5 with the following additional qualifications: 

  • Designs technical solutions, often requiring non-linear analysis such as charting decision trees and tracking multiple interdependencies. 
  • Contributes to strategic technology planning, including proposed cost implications. 
  • Conducts complete diagnostics of even the most complex technical problems in their area(s) of expertise, including those involving multiple systems, clients, platforms and technologies. 
  • Viewed in the organization as a key decision-maker regarding the technical feasibility of complex solutions. 
  • Proposes technology solutions and designs architectural roadmaps, leading the process from conceptual to physical design, specifying functions and documenting effectively.   
  • Reviews capacity, usage, and performance of assigned technologies. Understands performance thresholds and analyzes and interprets data to determine issues. Makes recommendations to ensure optimal performance and reliability. 

Level 7 

Same as level 6 with the following additional qualifications: 

  • Addresses problems with unique and/or broad implications for the IT infrastructure.  Analyzes systems and processes from end to end, assessing how data travels and is used from multiple perspectives.  Can analyze the most challenging cross-technology and cross platform issues.  
  • Seeks leveraging opportunities and makes strategic decisions that impact cost, quality and speed to ensure successful outcomes. 
  • Analyzes complex business and competitive issues and discerns their implications for the future of the infrastructure and systems supported. 
  • Able to develop highly sophisticated technology plans that require the integration of multiple technologies, addressing the interrelationships of multiple systems and serving diverse clients.

Education and Experience:

Level 1

  • Typical candidates will possess an associate degree in computer science or related fields or equivalent experience.
  • Must possess a basic knowledge and familiarity with installing, maintaining and troubleshooting technology systems.

Level 2

  • Typical candidates will possess an associate degree in computer science or related fields or equivalent experience and 2+ years of relevant experience, or a bachelor’s degree in computer science or related fields.
  • Must possess a basic knowledge and familiarity with installing, maintaining and troubleshooting technology systems and a proven ability to troubleshoot and support technical issues.

Level 3

  • Typical candidates will possess a bachelor's degree in computer science or related fields or equivalent experience and 1+ years of relevant experience.
  • Must possess prior experience with installing, maintaining and troubleshooting technology systems and a proven ability to troubleshoot and support technical issues using standardized procedures.

Level 4

  • Typical candidates will possess a bachelor’s degree in computer science or related fields or equivalent experience and 3+ years of relevant experience.
  • Proven ability to independently evaluate and resolve most problems within an area of the infrastructure.

Level 5

  • Typical candidates will possess a bachelor’s degree in computer science or related fields or equivalent experience and 5+ years of relevant experience.
  • Must possess broad technical knowledge of multiple technologies, or an in-depth knowledge of one technology including its impact on other technologies.

Level 6

  • Typical candidates will possess a bachelor’s degree in computer science or related fields or equivalent experience and 8+ years of relevant experience.
  • Must possess seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies.
Level 7
  • Typical candidates will possess a bachelor’s degree in computer science or related fields or equivalent experience and 10+ years of relevant experience.
  • Must possess seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies and a proven track record of successful implementation of architectural designs.

Other Information

Please be advised that pursuant to MTA Code of Ethics and New York State Ethics Law, you have been designated as a policy maker. Therefore, you will be required to file an annual financial disclosure statement with the Commission on Ethics and Lobbying in Government. The Commission will notify you of this filing requirement via your work email. Upon receipt of notification from the Commission you will have 30 days to complete your financial disclosure statement.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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